IT Field Engineer: On-Site & Remote Tech Specialist
PROPHET NETWORK INTEGRATION INC
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Descrizione del lavoro
PROPHET NETWORK INTEGRATION INC, an Arizona-based MSP, seeks an IT Field Engineer to support diverse client environments in Phoenix. You will handle desktops, servers, switches, and firewalls, ensuring secure, reliable IT operations.
The role emphasizes outstanding customer service, proactive problem-solving, and documentation. Candidates should be comfortable in a fast-paced setting and willing to participate in after-hours rotations.
Competenze
- 5+ years in IT service roles
- Excellent documentation and communication skills
- Strong troubleshooting and networking fundamentals
- Proficiency with Microsoft Office applications
Mansioni
- Diagnose and resolve technical issues quickly for users
- Manage service tickets from start to finish
- Monitor and maintain client backups
- Deliver remote and on-site support (company vehicle provided)
- Collaborate with teammates to solve issues and share solutions
- Keep documentation current as networks evolve
- Stay in touch with your team about job status and client needs
- Participate in after-hours on-call rotations (every 5 weeks) and project support
Conoscenze
Strumenti
Descrizione del lavoro
PROPHET NETWORK INTEGRATION INC, an Arizona-based MSP, seeks an IT Field Engineer to support diverse client environments in Phoenix. You will handle desktops, servers, switches, and firewalls, ensuring secure, reliable IT operations.
The role emphasizes outstanding customer service, proactive problem-solving, and documentation. Candidates should be comfortable in a fast-paced setting and willing to participate in after-hours rotations.
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