IT Field Engineer: On‑Site & Remote Tech Specialist
PROPHET NETWORK INTEGRATION INC
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Descrizione del lavoro
PROPHET NETWORK INTEGRATION INC. in Arizona-based MSP is seeking an IT Field Engineer to tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to keep client systems running smoothly and securely. If it’s IT, you’ll be there to keep things moving.
Outstanding customer service is at the heart of our company. We work to give every client - big or small - a positive, reliable experience.
Competenze
- 5+ years in IT service roles.
- Excellent documentation and communication skills.
- Strong troubleshooting and networking fundamentals.
- Proficiency with Microsoft Office applications.
Mansioni
- Diagnose and resolve technical issues quickly for users.
- Manage service tickets from start to finish.
- Monitor and maintain client backups.
- Deliver remote and on-site support (company vehicle provided).
- Collaborate with teammates to solve issues and share solutions.
- Keep documentation current as networks evolve.
- Stay in touch with your team about job status and client needs.
- Participate in after-hours on-call rotations (every 5 weeks) and project support.
Conoscenze
Strumenti
Descrizione del lavoro
PROPHET NETWORK INTEGRATION INC. in Arizona-based MSP is seeking an IT Field Engineer to tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to keep client systems running smoothly and securely. If it’s IT, you’ll be there to keep things moving.
Outstanding customer service is at the heart of our company. We work to give every client - big or small - a positive, reliable experience.
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