IT Field Engineer

PROPHET NETWORK INTEGRATION INC; Phoenix (AZ); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Descripción de la vacante

PROPHET NETWORK INTEGRATION INC. in Arizona-based MSP is seeking an IT Field Engineer to tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to keep client systems running smoothly and securely. If it’s IT, you’ll be there to keep things moving.

Outstanding customer service is at the heart of our company. We work to give every client - big or small - a positive, reliable experience.

Formación

• 5+ years in IT service roles.
• Excellent documentation and communication skills.
• Strong troubleshooting and networking fundamentals.
• Proficiency with Microsoft Office applications.

Responsabilidades

• Diagnose and resolve technical issues quickly for users.
• Manage service tickets from start to finish.
• Monitor and maintain client backups.
• Deliver remote and on-site support (company vehicle provided).
• Collaborate with teammates to solve issues and share solutions.
• Keep documentation current as networks evolve.
• Stay in touch with your team about job status and client needs.
• Participate in after-hours on-call rotations (every 5 weeks) and project support.

Conocimientos

Customer service

Troubleshooting

Networking fundamentals

Documentation

Teamwork

Ownership

Herramientas

Connectwise Manage/RMM

Auvik

IT Glue

Scalepad

Connectsecure

Sophos

KnowBe4

Ubiquiti

Jamf

Duo

Printix

VMWare

HyperV

HPE Aruba

Descripción del empleo

Benefits:

• 401(k) matching


• Bonus based on performance


• Company car


• Company parties


• Competitive salary


• Dental insurance


• Employee discounts


• Free food & snacks


• Free uniforms


• Health insurance


• Paid time off


• Parental leave


• Training & development


• Tuition assistance


• Vision insurance

Are you ready to be the tech expert for a diverse range of clients? As an IT Field Engineer, you’ll tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to ensure our clients’ systems run smoothly and securely. If it’s IT, you’ll be there to keep things moving.

Outstanding customer service is at the heart of our company. We work to give every client - big or small - a positive, reliable experience. Our team builds trust and delivers support, solving problems efficiently and making sure users get help when they need it.

What You’ll Do

• Diagnose and resolve technical issues quickly for users


• Manage service tickets from start to finish


• Monitor and maintain client backups


• Deliver remote and on-site support (company vehicle provided)


• Collaborate with teammates to solve issues and share solutions


• Keep documentation current as networks evolve


• Stay in touch with your team about job status and client needs


• Participate in after-hours on-call rotations (every 5 weeks) and project support

Technical Experience We’re Looking For

• Windows PC operating systems and Windows Server management


• Microsoft Office Suite and Microsoft 365 Administration


• Firewall and security solutions, including Windows Remote Desktop Services and Active Directory


• Email filtering and security solutions


• Basic VOIP concepts

Tools & Tech Stack

• Connectwise Manage/RMM, Auvik, IT Glue, Scalepad, Connectsecure


• Sophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSG

What Helps You Succeed

• Motivation to learn and grow professionally


• Ownership of issues and proactive problem-solving


• Ability to anticipate client needs and communicate effectively


• Comfort working in a fast-paced environment and staying positive under pressure
  
• Strong organization, attention to detail, and teamwork skills

Requirements

• 5+ years in IT service roles


• Excellent documentation and communication skills


• Strong troubleshooting and networking fundamentals


• Proficiency with Microsoft Office applications

Who We Are

We are an Arizona-based MSP with a history of delivering IT solutions since before "MSP" was widely used. Our dedicated team of 20 support staff is committed to maximizing our clients’ operational efficiency.

If you’re passionate about technology, enjoy helping people, and want to develop your career in a dynamic environment, we’d love to hear from you!