IT Field Technician - On-Site Tech & User Support Pro

Compunnel, Inc.; Tolleson (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

The Field Service Technician – IT at Compunnel, Inc. provides on-site technical support for end users at the Tolleson, Arizona site, diagnosing and resolving hardware, software, and network issues in a fast-paced production environment.

You will handle AD administration tasks, support Windows 11 and Microsoft 365, assist with mobile devices, Cisco VPN, Citrix, and remote sessions using tools like LogMeIn; strong customer service and ability to work independently with cross-functional teams are

Qualifications

• Associate’s Degree in IT or relevant field.
• 1+ year hardware support experience
• 1+ year in-person, customer-facing IT support
• Strong troubleshooting and communication skills

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support

Skills

Troubleshooting

Customer communication

Hardware support

IT support

Education

Associate’s Degree in IT or relevant field

Tools

ServiceNow

LogMeIn

Active Directory

Job description

The Field Service Technician – IT at Compunnel, Inc. provides on-site technical support for end users at the Tolleson, Arizona site, diagnosing and resolving hardware, software, and network issues in a fast-paced production environment.

You will handle AD administration tasks, support Windows 11 and Microsoft 365, assist with mobile devices, Cisco VPN, Citrix, and remote sessions using tools like LogMeIn; strong customer service and ability to work independently with cross-functional teams are