IT Engineer, Tier 2 Cincinnati

Tech Keys Llc; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with 4% match

Job summary

Tech Keys LLC is seeking an Experienced Tier 2 IT Engineer in Cincinnati to diagnose and troubleshoot issues, maintain systems, and provide remote and onsite support at client headquarters. A strong customer-service approach and clear communication are essential.

The role requires 3+ years as a Tier 2 IT engineer, Office 365 administration, Azure, and Datto experience, with certifications such as MS-102/MD-102 considered a plus. On-site work and after-hours support are possible.

Qualifications

• Proven experience working as a Tier 2 IT engineer for at least 3 years.
• Excellent customer service and communication skills.
• Excellent problem solving and analytical skills.
• Ability to explain technical solutions clearly.
• Experience in 365 administration.
• Networking experience.
• Printer troubleshooting experience.
• Experience with Azure.
• Experience with Datto.
• Degree in Information Technology is a plus.
• MS-102 certification is a plus.
• MD-102 certification is a plus.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.
• Handle 12–14 Tier 2 tickets daily; ensure timely resolution.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Teamwork

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Office 365 Admin

Job description

## IT Engineer, Tier 2 CincinnatiCincinnati · Full-time · Experienced#### About The PositionTech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.Responsibilities:* Diagnose and troubleshoot technical issues* Maintain computer systems* Provide remote and onsite support* Maintain documentation of processes, issues, and solutions#### Requirements* Proven experience working as a Tier 2 IT engineer for at least 3 years* Excellent customer service and communication skills* Excellent problem solving and analytical skills* Ability to explain technical solutions in a clear and understandable manner* Experience in 365 administration* Networking experience* Experience trouble shooting printers* Experience with Azure* Experience with datto* Degree in Information Technology is a plus* MS - 102 certification is a plus* MD - 102 certification is a plus#### Expected Outcomes* Work on 15-20, and resolve 12- 14 Tier 2 tickets each day* Provide the best possible solution to clients* Maintaining clear communication with clients* Keeping assigned tickets organized and updated* Periodic assignment of afterhours oncall support* Periodic visits onsite at our clients#### Compensation & Benefits* Up to $75K / Year, based on experience* Health, Dental, Vision & other additional benefits* 401K (With 4% Match) eligible after 90 Days* Generous PTOTech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.#### Interview Process* Apply to the position, upload your resume, and answer the questions in the application.* Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.* Upon reviewing the video interview, we'll email you asking to setup an in-person interview.* After the interview we will email you asking for references.* We will call you letting you know our decision and discuss compensation.* At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!