Tier 2 - IT Engineer MN

Tech Keys Llc; Minnesota; On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with 4% Match

Job summary

Tech Keys Llc seeks an experienced Tier 2 IT Engineer in Minnesota for an on-site, full-time role. You will provide technical support to customers, troubleshoot IT issues, and maintain knowledge resources.

The position emphasizes quality service delivery and clear client communication. The ideal candidate has 3+ years in Tier 2 IT support, strong problem-solving skills, expertise in 365 administration, networking, and printer troubleshooting, and the bonus of MS-102/MD-102 certifications.

Qualifications

• 3+ years experience as a Tier 2 IT engineer.
• Excellent customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to explain technical solutions clearly to clients.
• Experience with Office 365 administration.
• Networking experience.
• Printer troubleshooting experience.
• Experience with Azure and Datto.
• MS-102 and MD-102 certifications are a bonus.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT-related inquiries and issues.
• Maintain and update knowledge base and technical documents.
• Ensure service delivery quality at all times.

Skills

Customer service

Problem solving

Communication

365 administration

Networking

Printer troubleshooting

Azure

Datto

MS-102

MD-102

Education

Degree in Information Technology

Tools

Azure

Datto

Office 365 administration

Job description

## Tier 2 - IT Engineer MNMinnesota · Full-time · Experienced#### About The Position\*\*THIS IS NOT A REMOTE POSITION\*\*Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.Responsibilities:* Provide IT support to internal and external customers* Troubleshoot and resolve IT related inquiries and problems* Maintain and update our knowledge base and technical documents* Ensure service delivery quality at all times#### Requirements* Proven experience working as a Tier 2 IT engineer for at least 3 years* Excellent customer service and communication skills* Excellent problem solving and analytical skills* Ability to explain technical solutions in a clear and understandable manner* Experience in 365 administration* Networking experience* Experience trouble shooting printers* Experience with Azure* Experience with datto* Degree in Information Technology is a plus* MS - 102 certification is a plus* MD - 102 certification is a plus#### Expected Outcomes* Work on 15-20, and resolve 12- 14 Tier 2 tickets each day* Provide the best possible solution to clients* Maintaining clear communication with clients* Keeping assigned tickets organized and updated* Periodic assignment of afterhours oncall support* Periodic visits onsite at our clients#### Compensation & Benefits* Up to $75K / Year, based on experience* Health, Dental, Vision & other additional benefits* 401K (With 4% Match) eligible after 90 Days* Generous PTOTech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.#### Interview Process* Apply to the position, upload your resume, and answer the questions in the application.* Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.* Upon reviewing the video interview, we'll email you asking to setup an in-person interview.* After the interview we will email you asking for references.* We will call you letting you know our decision and discuss compensation.* At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!