IT Engineer - End-User Support with Travel

Inceed; Pennsylvania; On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Health insurance plans

Dental and vision insurance

Paid time off

401k

Job summary

Inceed is seeking an IT Engineer in Etters, PA to provide day-to-day technical support across multiple facilities. You will handle end-user issues, manage hardware and software, document resolutions, and help keep systems running smoothly.

The role emphasizes strong troubleshooting, Windows/AD proficiency, and independent work with occasional travel up to 40% to regional locations. Health and retirement benefits accompany this position.

Qualifications

• Associate degree or equivalent experience in computer-related field.
• 3+ years of technical support or systems experience.
• Experience supporting Windows users in an Active Directory environment.
• Experience imaging desktops and laptops.
• Strong troubleshooting skills for hardware and software issues.
• Basic Networking experience with LAN/WAN.
• Ability to work independently with little direction.
• Professional communication with staff, vendors, and management.

Responsibilities

• Provide technical support for company-supported applications and systems.
• Troubleshoot hardware, software, and operating system issues.
• Log, track, and document support requests and resolutions.
• Maintain hardware and software inventory for assigned facilities.
• Develop training documentation for new users.
• Support antivirus and spyware tools and updates.
• Recommend end-user hardware and software purchases.
• Travel to support regional locations as needed.
• Work independently with minimal supervision

Skills

End-user support

Active Directory

Windows OS

Troubleshooting

Networking basics

Documentation

Communication

Education

Associate degree in Computer Information Systems/Computer Science

Tools

Microsoft Office

EMR systems

Job description

Inceed is seeking an IT Engineer in Etters, PA to provide day-to-day technical support across multiple facilities. You will handle end-user issues, manage hardware and software, document resolutions, and help keep systems running smoothly.

The role emphasizes strong troubleshooting, Windows/AD proficiency, and independent work with occasional travel up to 40% to regional locations. Health and retirement benefits accompany this position.