Senior IT Deskside Support Analyst – Executive Support

Inceed; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Voluntary and long-term disability insurance

Paid time off and 401k

Job summary

A local staffing agency is seeking an Executive Support professional in Houston, Texas. This high-impact role involves providing IT support for C-suite executives, managing hardware and software solutions, and ensuring seamless operations. The ideal candidate will have over 8 years of IT experience with a strong focus on executive user support and is adept at troubleshooting complex technical issues. This position is onsite at corporate headquarters and offers visibility with top-level leadership.

Qualifications

• Associate’s degree in Computer Science or a related field. Bachelor's degree preferred.
• 8+ years of progressive IT experience, including 5+ years in enterprise IT support.
• 5+ years of direct support for executive-level users.

Responsibilities

• Act as the dedicated IT support liaison for executive leadership.
• Provide critical support for meetings, presentations, and confidential executive sessions.
• Troubleshoot complex technical issues related to hardware, software, and connectivity.

Job description

Inceed has partnered with a great company to help find a skilled Executive Support to join their team!

This is an exciting, high-impact role supporting C-suite leadership within a dynamic, fast-paced corporate environment. The ideal candidate will be the go-to expert for all end-user technology needs, delivering proactive and responsive support to ensure seamless operations for executives whether they are onsite, remote, or traveling. This opportunity offers direct visibility with top-level leadership, exposure to cutting-edge enterprise technology, and a chance to work in a forward-thinking IT environment.

Responsibilities

• Act as the dedicated IT support liaison for executive leadership, ensuring uninterrupted access to systems, devices, and applications
• Provide critical support for meetings, presentations, and confidential executive sessions
• Troubleshoot complex technical issues related to hardware, software, and connectivity across various platforms and devices
• Manage full lifecycle of executive hardware and software, including setup, upgrades, and refresh
• Maintain accurate records of equipment and asset tracking systems
• Develop documentation and knowledge articles tailored to executive user needs
• Mentor and train other IT analysts on best practices for VIP support
• Build and maintain strong relationships with executives, anticipating their needs and advocating for their technology experience

Required Qualifications

• Associate’s degree in Computer Science or a related field (Bachelor’s degree preferred)
• 8+ years of progressive IT experience, including:
• 5+ years in enterprise IT support
• 5+ years of direct support for executive-level users
• Strong experience with Dell, HP, Microsoft, and/or Apple systems
• Proficiency with tools like Microsoft SCCM, Intune, VPNs, MDM, and ITSM systems
• Advanced knowledge of Windows OS, Outlook/Exchange, and imaging

Nice to Have Skills & Experience

• IT certifications such as CompTIA A+ and ITIL Foundations (required), MCITP, MCDST, or HDI DST (preferred)
• Experience writing technical documentation and executive-facing knowledge articles
• Excellent interpersonal, communication, and customer service skills
• Ability to manage and prioritize tasks in high-pressure, fast-paced environments
• Familiarity with organizational dynamics and professional etiquette when supporting executive leadership
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information

• Travel required up to 20% as needed
• Onsite position at corporate headquarters
• No supervisory responsibilities

If you are interested in learning more about the Executive Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.