IT Endpoint & Client Services Specialist II

Florida Gulf Coast University

United States

On-site

USD 52,000 - 70,000

Full time

5 days ago

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Job summary

Florida Gulf Coast University is seeking an IT Client Support Specialist II to provide advanced technical support for university devices, applications, and technology services across FGCU. You will diagnose hardware, software, and endpoint issues, deploy devices, support classrooms, manage assets, and contribute to service improvements while collaborating with campus stakeholders.

Responsibilities include troubleshooting, end-user guidance, documenting solutions, and maintaining compliance with

Qualifications

Experience supporting enterprise Windows and/or Apple macOS environments.
Experience providing technical support and customer service in a professional setting.
Experience supporting Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
Experience troubleshooting hardware, software, and endpoint device issues.
Experience using IT service management (ITSM) systems to document, track, and resolve incidents.

Responsibilities

Troubleshoot and repair computer systems, hardware, software, and peripherals per procedures.
Deploy and maintain FGCU-owned endpoint devices per security standards.
Handle Help Desk incidents via phone, email, walk-in, and ticketing; communicate ownership to users.
Assist with device setups and manage incidents through ITSM platforms.
Maintain inventory accuracy and document service activities for reporting and lifecycle management.