IT Client Tech Support Specialist II – Campus & Remote AV

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Nova Southeastern University in Fort Lauderdale is seeking an IT Support Specialist to provide comprehensive technical support to students, faculty, and staff. The role involves installing and maintaining hardware systems, troubleshooting technology issues, and creating technology tickets efficiently.

The ideal candidate has a High School Diploma or equivalent and at least three years of experience in IT. Proficiency in MS Office and excellent customer service skills are essential for this position.

Qualifications

• 3 years of relevant information technology work experience, or 1 year with an Associate's degree.
• Working knowledge of computer hardware and software, including applications and programming.
• Ability to adapt quickly to new technologies and provide support.

Responsibilities

• Provide accurate technical support via various channels.
• Install and maintain hardware systems for students and staff.
• Troubleshoot technology issues promptly.

Skills

Time Management

Active Listening

Speaking

Critical Thinking

Complex Problem Solving

Customer Service

Education

High School Diploma or Equivalent

Associate's Degree or 60 credit hours in a related field

Tools

MS Office Suite

Active Directory

Job description

Nova Southeastern University in Fort Lauderdale is seeking an IT Support Specialist to provide comprehensive technical support to students, faculty, and staff. The role involves installing and maintaining hardware systems, troubleshooting technology issues, and creating technology tickets efficiently.

The ideal candidate has a High School Diploma or equivalent and at least three years of experience in IT. Proficiency in MS Office and excellent customer service skills are essential for this position.