Endpoint Support Specialist

University of Miami; Town of Florida, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami, Florida. The role provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.

The incumbent also monitors systems and advises senior staff of network application status.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).

Responsibilities

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.
• Conducts basic troubleshooting for endpoint devices.
• Perform regular maintenance and updates on endpoint devices.
• Loads and configures software on endpoint devices.
• Verifies software is functional and escalates issues.
• Decommissions any existing hardware that has been replaced.
• Completes, updates, and closes Service Center tickets.

Skills

Customer service

Problem solving

Organization

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Help desk software

Job description

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami, Florida. The role provides technical user advice and support to academic and administrative staff for problems and questions related to network communications.

The incumbent also monitors systems and advises senior staff of network application status.