On-Site IT Support Technician II — Training & Endpoints

Socket.dev; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation Days

Paid Sick Days

11 Paid Holidays

401K employer match

Tuition Assistance

Job summary

The University of South Florida is seeking a Client Support Technician II to provide on-site advanced technical support at OSHA Wesley Chapel. You will assist OSHA faculty, staff, and training clients with endpoints, software, and training technology, following USF IT standards.

The role involves incident resolution, documentation in JIRA, hardware maintenance, and liaison work between OSHA and USF IT teams.

Qualifications

• High school diploma or equivalent with two years IT support experience.
• Valid Florida driver's license required.
• US work authorization required to work in the United States.

Responsibilities

• Provide on-site advanced technical support at OSHA Wesley Chapel location.
• Install, configure, and maintain hardware and peripherals for OSHA users.
• Troubleshoot software across macOS, Windows, Android, and iOS.
• Document incidents and service requests in JIRA Service Desk and follow-up.
• Coordinate with OSHA and USF IT teams for escalations and liaison work.

Skills

Endpoint Support

OS Support

Networking

ITSM

Training & Communication

Education

High School Diploma

Job description

The University of South Florida is seeking a Client Support Technician II to provide on-site advanced technical support at OSHA Wesley Chapel. You will assist OSHA faculty, staff, and training clients with endpoints, software, and training technology, following USF IT standards.

The role involves incident resolution, documentation in JIRA, hardware maintenance, and liaison work between OSHA and USF IT teams.