IT Director, Claims

markelcorp; Richmond (VA); On-site; USD 153,000 - 318,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

Markel Group in Richmond, VA seeks a Director to own technology strategy, delivery and operations for the Claims organization, leading Guidewire ClaimCenter and AI initiatives across the business. You will drive a multi-location team, manage budgets and vendor relationships while ensuring security, governance, and regulatory alignment.

The role requires 10+ years in technology with 5+ years in senior delivery leadership, strong claims domain knowledge, and proven experience delivering AI and

Qualifications

• Bachelor’s degree in a related field; Master’s preferred.
• 10+ years in technology with 5+ years leading multi-team delivery.
• Deep claims domain knowledge across lifecycle.
• Proven AI, ML or intelligent automation delivery in production.
• Strong budgeting, portfolio and vendor management.
• Executive-level communication and stakeholder influence.

Responsibilities

• Set and execute a multi-year Claims technology roadmap aligned with business strategy.
• Lead dedicated delivery teams: engineering, configuration, analysis, QA and partners.
• Oversee Guidewire ClaimCenter configuration, upgrades and cloud migration.
• Drive AI solutions, automations and RPA; ensure governance and compliance.

Skills

Multi-team leadership

Claims domain knowledge

AI/automation in production

Budgeting

Portfolio management

Executive communication

Vendor management

Education

Bachelor's degree in computer science or related field

Master's preferred

Tools

Guidewire ClaimCenter

Guidewire PolicyCenter

Guidewire BillingCenter

AWS/Azure

GenAI platforms

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Dir participates in all aspects of the Division's information technology strategy and associated systems. This includes the direct management of dedicated delivery resources as well as oversight of all aspects of technology support and operations of the division applications. The Dir will be responsible for supporting multiple locations within the US and/or the UK.

Owns Markel's technology strategy, delivery and operations for the Claims organization. Serves as the main IT partner to Claims leadership across first notice of loss (FNOL), adjudication, litigation management, recovery and payments. Leads the Guidewire ClaimCenter platform and drives the use of AI and automation to improve claim outcomes, adjuster productivity and loss adjustment expense (LAE).

Key responsibilities

• Strategy and leadership
  • Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standards
  • Lead dedicated delivery teams: engineering, configuration, business analysis, QA, and vendor or offshore partners
  • Work with Claims executives to prioritize the portfolio, define business cases and track value delivered (cycle time, LAE, leakage, adjuster capacity)
• Claims platform ownership
  • Own the Guidewire ClaimCenter platform: configuration, integrations, upgrades and Guidewire Cloud migration or adoption
  • Oversee integrations across the claims ecosystem: payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, vendors and TPAs (third-party administrators)
  • Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium and billing interactions, and InsuranceSuite upgrade alignment
• AI and automation
  • Lead AI solutions in Claims: FNOL intake and triage, document and email intake (OCR/IDP, i.e. optical character recognition and intelligent document processing), claim summarization, fraud and SIU (special investigations unit) signals, reserving support, litigation prediction, and adjuster copilots
  • Deliver workflow automation, straight-through processing for low-complexity claims, and RPA (robotic process automation) where it fits
  • Work with enterprise AI, data and security teams on responsible AI governance, model risk, privacy and regulatory compliance
• Operations and governance
  • Own application support and operations for Claims systems, including SLAs, incident and problem management, and operational resilience
  • Manage the Claims IT budget, vendor contracts and system integrator relationships
  • Make sure solutions meet architecture, security, data governance and state regulatory requirements (e.g., claims handling, unfair claims practices, data retention)

Qualifications

• Required
  • Bachelor's degree in computer science, information systems or a related field; Master's preferred
  • 10+ years in technology, with 5+ years leading multi-team delivery organizations
  • Deep claims domain knowledge across the full claim lifecycle
  • Proven track record delivering AI, machine learning or intelligent automation in a production business setting
  • Strong budgeting, portfolio management and vendor management skills
  • Executive-level communication and ability to influence stakeholders
• Preferred
  • P&C Specialty insurance experience (e.g., E&S, professional liability, marine, programs, specialty casualty)
  • Guidewire ClaimCenter experience with implementation, upgrades or cloud migration
  • Experience with Guidewire PolicyCenter and/or BillingCenter
  • Familiarity with GenAI platforms, LLM integration patterns and AI governance frameworks
  • Agile or SAFe delivery leadership, and cloud platform experience (AWS/Azure)

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $152,600 - $318,000. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, rein