Claims Technician

markelcorp; Henderson (NV); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel is seeking a Claims Technician to support the claims process, handling daily tasks with care and professionalism. You will interact with claimants by phone and via written correspondence, ensuring timely, accurate processing in line with service standards.

Join a team-focused environment where adaptability, learning new software, and delivering quality customer service are valued. The role is on-site and offers competitive benefits and growth opportunities.

Qualifications

• Strong PC skills and proficiency in Word, Excel and Outlook.
• Ability to learn other software required for role.
• Excellent customer service and communication skills.
• Detail-oriented and self-directed with minimal supervision.
• Comfortable with high volume workloads and multiple priorities.

Responsibilities

• Handle daily claims support activities via phone and written communications.
• Maintain understanding of service standards and procedures.
• Identify ways to improve efficiencies and reduce issues.
• Collaborate in team projects and testing initiatives.
• Adapt to evolving department and business needs.

Skills

PC skills

Word

Excel

Outlook

Paperless environment

Software learning

Customer service

Communication skills

Detail-oriented

Self-motivation

Workload management

Continuous improvement

Education

High School diploma or equivalent

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Claim Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines. The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department. The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.

Job Responsibilities:

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line, taking new reports in a compassionate and professional manner, and formatting correspondence.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues. Communicate any ideas with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Job Qualifications:

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
• Ability to learn other software required for role
• Excellent customer service skills
• Strong verbal and written communication skills
• Detail-oriented
• Self-directed and highly productive with minimal supervision
• Comfortable with high volume workloads, multiple priorities and productivity standards
• Strong desire for continuous improvement
• High School diploma or equivalent is required, some college is preferred
• Insurance experience preferred

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for this position is $18.46 - $38.46. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteri