IT Director, Claims

Markel Corporation; Richmond (VA); On-site; USD 153,000 - 318,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel Group seeks a Director of Claims IT to lead the division’s technology strategy and operations across the US and UK. You will own the Claims technology roadmap, manage multi-team delivery, and partner with senior leadership to drive measurable value.

This global role requires deep claims knowledge, AI and automation expertise, governance, and strong regulatory awareness. The position is Richmond, VA-based with potential for other locations; visa sponsorship is not provided.

Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• Master's degree preferred.
• 10+ years in technology with 5+ years leading multi-team delivery.
• Deep claims domain knowledge across the full claim lifecycle.
• Proven track record delivering AI, ML or intelligent automation in a production setting.
• Experience with Guidewire platforms and cloud migrations.
• US Work Authorization required; Markel does not sponsor visas.

Responsibilities

• Set and carry out a multi-year Claims technology roadmap aligned with business strategy and IT standards.
• Lead dedicated delivery teams: engineering, configuration, QA, and vendor or offshore partners.
• Prioritize the portfolio, define business cases and track value delivered (cycle time, LAE, leakage, adjuster capacity).
• Own Guidewire ClaimCenter configuration, integrations, upgrades and cloud migration.
• Oversee integrations across the claims ecosystem (payments, document management, reserving, actuarial feeds, litigation).
• Coordinate with PolicyCenter and BillingCenter on policy verification and interactions.
• Lead AI solutions in Claims (FNOL, OCR/IDP, summarization, SIU signals, reserving support).
• Deliver workflow automation and RPA where it fits.
• Work with enterprise AI, data and security teams on governance, risk, privacy and regulatory compliance.
• Own application support and operations for Claims systems, including SLAs and incident management.

Skills

Executive communication

Stakeholder influence

Budgeting

Vendor management

Agile/SAFe delivery leadership

Cloud platforms (AWS/Azure)

GenAI familiarity

Education

Bachelor's degree in computer science, information systems or related field

Master's preferred

Tools

Guidewire ClaimCenter

Guidewire PolicyCenter

BillingCenter

Job description

What part will you play?

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

The Dir participates in all aspects of the division’s information technology strategy and associated systems. This includes the direct management of dedicated delivery resources as well as oversight of all aspects of technology support and operations of the division applications. The Dir will be responsible for supporting multiple locations within the US and/or the UK. Owns Markel’s technology strategy, delivery and operations for the Claims organization. Serves as the main IT partner to Claims leadership across first notice of loss (FNOL), adjudication, litigation management, recovery and payments.

Key responsibilities

• Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standards
• Lead dedicated delivery teams: engineering, configuration, business analysis, QA, and vendor or offshore partners
• Work with Claims executives to prioritize the portfolio, define business cases and track value delivered (cycle time, LAE, leakage, adjuster capacity)
• Own the Guidewire ClaimCenter platform: configuration, integrations, upgrades and Guidewire Cloud migration or adoption
• Oversee integrations across the claims ecosystem: payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, vendors and TPAs (third-party administrators)
• Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium and billing interactions, and InsuranceSuite upgrade alignment
• Lead AI solutions in Claims: FNOL intake and triage, document and email intake (OCR/IDP, i.e. optical character recognition and intelligent document processing), claim summarization, fraud and SIU (special investigations unit) signals, reserving support, litigation prediction, and adjuster copilots
• Deliver workflow automation, straight-through processing for low-complexity claims, and RPA (robotic process automation) where it fits
• Work with enterprise AI, data and security teams on responsible AI governance, model risk, privacy and regulatory compliance
• Own application support and operations for Claims systems, including SLAs, incident and problem management, and operational resilience
• Manage the Claims IT budget, vendor contracts and system integrator relationships
• Make sure solutions meet architecture, security, data governance and state regulatory requirements (e.g., claims handling, unfair claims practices, data retention)

Qualifications

• Bachelor's degree in computer science, information systems or a related field
• Master's preferred
• 10+ years in technology, with 5+ years leading multi-team delivery organizations
• Deep claims domain knowledge across the full claim lifecycle
• Proven track record delivering AI, machine learning or intelligent automation in a production business setting
• Strong budgeting, portfolio management and vendor management skills
• Executive-level communication and ability to influence stakeholders
• Preferred P&C Specialty insurance experience (e.g., E&S, professional liability, marine, programs, specialty casualty)
• Guidewire ClaimCenter experience with implementation, upgrades or cloud migration
• Experience with Guidewire PolicyCenter and/or BillingCenter
• Familiarity with GenAI platforms, LLM integration patterns and AI governance frameworks
• Agile or SAFe delivery leadership, and cloud platform experience (AWS/Azure)
• US Work Authorization required
• Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $152,600 - $318,000. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Equal Employment Opportunity

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].

No agencies please.