Claims IT & AI Transformation Leader

Markel Corporation; Glen Allen (VA); Presencial; USD 153.000 - 318.000; Jornada completa

Descripción de la vacante

Markel Corporation in the United States seeks a Director of Claims IT to own technology strategy and operations for the Claims organization, overseeing Guidewire ClaimCenter and cross-functional delivery teams.

You will drive AI and automation, manage budgets and vendors, ensure regulatory compliance, and partner with Claims leadership across FNOL, adjudication, litigation, and payments to improve outcomes.

Formación

• Bachelor's degree in computer science, information systems or related field; Master's preferred.
• 10+ years in technology, with 5+ years leading multi-team delivery
• Deep claims domain knowledge across full claim lifecycle
• Proven track record delivering AI, machine learning or intelligent automation in production
• Strong budgeting, portfolio and vendor management skills
• Executive-level communication and ability to influence stakeholders
• P&C specialty insurance experience preferred
• Guidewire ClaimCenter experience with implementation, upgrades or cloud migration
• Familiarity with GenAI platforms, LLM integration patterns and AI governance frameworks
• Agile or SAFe delivery leadership and cloud platform experience (AWS/Azure)

Responsabilidades

• Set and carry out a multi-year Claims technology roadmap
• Lead dedicated delivery teams across engineering, configuration, BA, QA, and partners
• Own the Guidewire ClaimCenter platform: config, integrations, upgrades
• Oversee integrations across the claims ecosystem (payments, document management, actuarial feeds)
• Coordinate with other centers on policy interactions and system upgrades
• Lead AI solutions in Claims (FNOL, triage, document processing, signals)
• Deliver workflow automation and RPA for low-complexity claims
• Work with enterprise AI/governance on model risk and privacy
• Manage budget, vendor contracts and system integrator relationships

Conocimientos

AI/ML

Budgeting

Executive communication

Vendor management

SAFe/Agile

Cloud platforms

Multi-team leadership

Claims lifecycle knowledge

Educación

Bachelor's degree

Master's degree preferred

Herramientas

Guidewire ClaimCenter

Guidewire Cloud migration

OCR/IDP

RPA tools

GenAI platforms

Descripción del empleo

Markel Corporation in the United States seeks a Director of Claims IT to own technology strategy and operations for the Claims organization, overseeing Guidewire ClaimCenter and cross-functional delivery teams.

You will drive AI and automation, manage budgets and vendors, ensure regulatory compliance, and partner with Claims leadership across FNOL, adjudication, litigation, and payments to improve outcomes.