IT Director, Claims

Markel Corporation; Glen Allen (VA); On-site; USD 153,000 - 318,000; Full time

Job summary

Markel Corporation in the United States seeks a Director of Claims IT to own technology strategy and operations for the Claims organization, overseeing Guidewire ClaimCenter and cross-functional delivery teams.

You will drive AI and automation, manage budgets and vendors, ensure regulatory compliance, and partner with Claims leadership across FNOL, adjudication, litigation, and payments to improve outcomes.

Qualifications

• Bachelor's degree in computer science, information systems or related field; Master's preferred.
• 10+ years in technology, with 5+ years leading multi-team delivery
• Deep claims domain knowledge across full claim lifecycle
• Proven track record delivering AI, machine learning or intelligent automation in production
• Strong budgeting, portfolio and vendor management skills
• Executive-level communication and ability to influence stakeholders
• P&C specialty insurance experience preferred
• Guidewire ClaimCenter experience with implementation, upgrades or cloud migration
• Familiarity with GenAI platforms, LLM integration patterns and AI governance frameworks
• Agile or SAFe delivery leadership and cloud platform experience (AWS/Azure)

Responsibilities

• Set and carry out a multi-year Claims technology roadmap
• Lead dedicated delivery teams across engineering, configuration, BA, QA, and partners
• Own the Guidewire ClaimCenter platform: config, integrations, upgrades
• Oversee integrations across the claims ecosystem (payments, document management, actuarial feeds)
• Coordinate with other centers on policy interactions and system upgrades
• Lead AI solutions in Claims (FNOL, triage, document processing, signals)
• Deliver workflow automation and RPA for low-complexity claims
• Work with enterprise AI/governance on model risk and privacy
• Manage budget, vendor contracts and system integrator relationships

Skills

AI/ML

Budgeting

Executive communication

Vendor management

SAFe/Agile

Cloud platforms

Multi-team leadership

Claims lifecycle knowledge

Education

Bachelor's degree

Master's degree preferred

Tools

Guidewire ClaimCenter

Guidewire Cloud migration

OCR/IDP

RPA tools

GenAI platforms

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Dir participates in all aspects of the Division’s information technology strategy and associated systems. This includes the direct management of dedicated delivery resources as well as oversight of all aspects of technology support and operations of the division applications. The Dir will be responsible for supporting multiple locations within the US and/or the UK.Owns Markel’s technology strategy, delivery and operations for the Claims organization. Serves as the main IT partner to Claims leadership across first notice of loss (FNOL), adjudication, litigation management, recovery and payments. Leads the Guidewire ClaimCenter platform and drives the use of AI and automation to improve claim outcomes, adjuster productivity and loss adjustment expense (LAE).Key responsibilitiesStrategy and leadershipSet and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise IT standardsLead dedicated delivery teams: engineering, configuration, business analysis, QA, and vendor or offshore partnersWork with Claims executives to prioritize the portfolio, define business cases and track value delivered (cycle time, LAE, leakage, adjuster capacity)Claims platform ownershipOwn the Guidewire ClaimCenter platform: configuration, integrations, upgrades and Guidewire Cloud migration or adoptionOversee integrations across the claims ecosystem: payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, vendors and TPAs (third-party administrators)Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium and billing interactions, and InsuranceSuite upgrade alignmentAI and automationLead AI solutions in Claims: FNOL intake and triage, document and email intake (OCR/IDP, i.e. optical character recognition and intelligent document processing), claim summarization, fraud and SIU (special investigations unit) signals, reserving support, litigation prediction, and adjuster copilotsDeliver workflow automation, straight-through processing for low-complexity claims, and RPA (robotic process automation) where it fitsWork with enterprise AI, data and security teams on responsible AI governance, model risk, privacy and regulatory complianceOperations and governanceOwn application support and operations for Claims systems, including SLAs, incident and problem management, and operational resilienceManage the Claims IT budget, vendor contracts and system integrator relationshipsMake sure solutions meet architecture, security, data governance and state regulatory requirements (e.g., claims handling, unfair claims practices, data retention)QualificationsRequiredBachelor's degree in computer science, information systems or a related field; Master's preferred10+ years in technology, with 5+ years leading multi-team delivery organizationsDeep claims domain knowledge across the full claim lifecycleProven track record delivering AI, machine learning or intelligent automation in a production business settingStrong budgeting, portfolio management and vendor management skillsExecutive-level communication and ability to influence stakeholdersPreferredP&C Specialty insurance experience (e.g., E&S, professional liability, marine, programs, specialty casualty)Guidewire ClaimCenter experience with implementation, upgrades or cloud migrationExperience with Guidewire PolicyCenter and/or BillingCenterFamiliarity with GenAI platforms, LLM integration patterns and AI governance frameworksAgile or SAFe delivery leadership, and cloud platform experience (AWS/Azure)US Work AuthorizationUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.Pay information:The salary range for this position is $152,600 - $318,000. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.Who we are:Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.We’re all about people | We win together | We strive for betterWe enjoy the everyday | We think furtherWhat’s in it for you:In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.Are you ready to play your part?Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.Caution: Employment scamsMarkel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These \"job offers\" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.All legitimate communications with Markel recruiters will come from Markel.com email addresses.We would also ask that you please report any job employment scams related to Markel to [e-mail] is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.Should you require any accommodation through the application process, please send an e-mail to the [e-mail] agencies please.