IT Desktop Support Technician

Jobs via Dice; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading IT support team as a Desktop Support Technician, where you'll diagnose and address hardware and software issues, providing excellent customer service. This entry-level, full-time position offers opportunities for career growth within a well-respected enterprise company, alongside competitive benefits and pay. Apply now to take advantage of this career opportunity in Lansing, MI.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

Transportation Benefits

Paid Time Off

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
• IT certifications such as CompTIA are desirable.
• Entry-level role suitable for individuals beginning their IT careers.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Assist users with IT-related incidents and maintain customer service.
• Document requests using the IT service desk system.

Skills

Customer Service

Problem Solving

Technical Support

Education

IT Degree

Tools

Windows 10

Windows 11

Job description

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Are you interested in gaining an opportunity with an organization that could advance your IT career from a small amount of experience to your desired level? This opportunity allows you to transfer an internship or IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great chance to get your foot in the door with a local enterprise company and grow your skills within IT Support, with opportunities for career advancement.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable. This is a first shift, contract-to-hire position.

Main Duties and Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and software applications.
• Swap out laptops/desktops and deploy Windows 10/11.
• Re-image Windows 11 onto machines from Windows 10.
• Assist users with IT-related incidents.
• Take ownership of issues, analyze problems, and implement fixes to restore service, escalating when necessary.
• Document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software and hardware.
• Resolve issues with printers, copiers, and scanners.
• Maintain high-quality customer service.

If you're interested and capable of fulfilling these duties, please apply. Interviews are being scheduled as early as next week. CompTIA certifications are desirable.

Benefits include medical, dental, and vision from day one, along with other insurance options, 401(k), HSA, transportation benefits, and paid time off.

This is a fully onsite position in Lansing, MI, with a pay range of $16.00 - $24.00 per hour.

To apply, send your updated resume and contact info to: [e-mail].

The application deadline is June 10, 2025.

TEKsystems is a leading provider of business and technology services, serving over 6,000 customers, including 80% of the Fortune 500.

This is an entry-level, full-time role in the Information Technology industry, specifically in software development support.