IT Desktop Support Technician

TieTalent; Michigan; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Desktop Support Technician to provide technical assistance and support for users in their organization. This role involves a variety of duties including deploying new hardware, troubleshooting software issues, and maintaining a high level of customer service. Ideal candidates should possess some IT support experience or education, with opportunities for growth within the IT department.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Plan

Short and Long-term Disability

Health Spending Account

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• Previous Helpdesk or Desktop Support experience preferred.
• IT certifications are desirable for this role.
• Entry level position, suitable for candidates with minimal experience.

Responsibilities

• Diagnose and resolve software/hardware incidents.
• Swap out laptops/desktops and deploy Windows 10/11.
• Assist users with IT-related incidents.

Skills

Customer Service

Problem Analysis

Technical Support

Education

CompTIA Certifications

IT Degree or Related Experience

Job description

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About

Main Duties and Responsibilities:

• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties We are looking to set up interviews as early as next week
• CompTIA Certifications are desirable for this role * Medical, Dental, and Vision Benefits Offered from Day One
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Whitehall,MI. Application Deadline This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services
  
  

About

Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's *Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay and Benefits The pay range for this position is $19.00 - $24.00/hr. Pay will be negotiable based on experience. Workplace Type This is a fully onsite position in Whitehall, MI. Main Duties and Responsibilities:

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications

• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties We are looking to set up interviews as early as next week
• CompTIA Certifications are desirable for this role * Medical, Dental, and Vision Benefits Offered from Day One
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Whitehall,MI. Application Deadline This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services
  
  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Nice-to-have skills

• Windows
• Michigan, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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