Service Desk/Desktop Support Technician - REMOTE Columbus OH Area

Connection; Ohio; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Desktop Support Technician to provide hands-on technical support in a remote setting. This role is perfect for someone with a customer-first mindset, eager to resolve technical issues efficiently. You'll be the first point of contact for IT support, assisting both office and field staff. The ideal candidate will thrive in a dynamic environment, equipped with strong communication skills and a willingness to learn. Join a supportive team that values your growth and offers great benefits in a contract-to-hire model.

Qualifications

• 1-2 years of experience in technical support or IT help desk roles.
• Familiarity with IT ticketing systems and Microsoft 365.

Responsibilities

• Provide timely and professional IT support to end users.
• Troubleshoot issues related to Windows workstations and Microsoft 365 applications.
• Document issues and contribute to the knowledge base.

Skills

Technical Support

Customer Service

Windows OS

Microsoft 365

Troubleshooting

Interpersonal Skills

Education

Associate Degree in IT

Tools

Freshservice

ServiceNow

Job description

Join to apply for the Service Desk/Desktop Support Technician - REMOTE Columbus OH Area role at Connection.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician. This is a remote opportunity near the Columbus, OH area. The position is based on a contract-to-hire model offering great benefits.

We are looking for a motivated and customer-oriented Desktop Support Technician (Level 1) to join our IT Service Desk team. This role provides hands-on technical support for both office and field staff across our regional operations. The ideal candidate will have a can-do attitude, excellent interpersonal skills, and the ability to resolve first-level technical issues efficiently in a dynamic environment.

Responsibilities

Key Responsibilities:

• Serve as the first point of contact for IT support, providing timely and professional assistance to end users.
• Troubleshoot and resolve issues related to Windows workstations, Microsoft 365 applications, network connectivity, printers, and mobile devices.
• Fulfill service requests including onboarding new users, setting up workstations, installing software, and supporting peripheral devices.
• Manage and resolve tickets assigned via round-robin queue, ensuring adherence to defined SLAs.
• Accurately document issues, resolution steps, and contribute to the knowledge base to support ongoing improvements.
• Escalate unresolved or complex technical issues to Level 2 or engineering teams as necessary.
• Participate in scheduled after-hours support rotation when needed.

Minimum Compensation

USD $24.00/Hr.

Maximum Compensation

USD $25.00/Hr.

Qualifications

• 1–2 years of experience in a technical support or IT help desk role.
• Familiarity with IT ticketing systems such as Freshservice, ServiceNow, or similar platforms.
• Proficient in Microsoft 365, Windows OS, and basic endpoint troubleshooting.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to prioritize tasks and work independently in a fast-paced setting.
• Associate degree in an IT-related field or equivalent hands-on experience.
• Positive attitude, reliability, and a willingness to learn and grow within the role.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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