Desktop Support Technician L2 US

Excis Compliance; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in IT services is seeking a skilled Desktop Support Technician to provide hardware and software support across multiple locations. The role involves troubleshooting, asset management, and maintaining a high level of user satisfaction in a collaborative environment. Ideal candidates will have a strong background in IT support with outstanding customer service skills.

Qualifications

• 3–5 years of experience in IT support roles.
• Proficiency with Windows 10 and macOS.
• Outstanding customer service and communication skills.

Responsibilities

• Provide onsite and remote support for Windows and Apple devices.
• Troubleshoot and resolve issues for various IT systems.
• Manage hardware refreshes and support VIP users.

Skills

Customer Service

Organizational Skills

Interpersonal Communication

Multitasking

Basic Networking

Tools

Microsoft Office Suite

Windows 10

macOS

Job description

Full time | Excis Compliance ltd | United States

Posted On 06/04/2025

Job Information

IT Services

Work Experience 4-5 years

City Carmel

State/Province Indiana

46032

Job Description

Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)

Job Type: Full-Time

We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.

Key Responsibilities:

• Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
  
• Troubleshoot and resolve issues on Windows, macOS, and mobile devices
  
• Manage hardware refreshes, warranty repairs, and equipment redeployment
  
• Handle printer installation, configuration, and break/fix support
  
• Oversee inventory, asset tagging, and depot operations
  
• Coordinate equipment shipments, returns, and asset reclaim
  
• Support executive/VIP users and perform AV system health checks
  
• Provide walk-up support and assist with onboarding new hires
  
• Maintain asset management systems and provide weekly inventory/outflow reports
  
• Collaborate with external vendors for hardware repairs and field dispatch
  
• Ensure all service requests and incidents are tracked and resolved in a timely manner
  
• Maintain compliance with internal standards and policies
  

Requirements

Required Qualifications:

• 3–5 years of experience in IT support roles
  
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
  
• Imaging and deploying Windows OS
  
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
  
• Experience supporting networked printers and AV systems
  
• Familiarity with asset management and inventory tracking
  
• Outstanding customer service and interpersonal communication skills
  
• Strong organizational and multitasking abilities
  
• Ability to lift and move equipment up to 50 lbs
  
• Must have a valid driver’s license and access to a personal vehicle
  

Preferred Qualifications:

• Experience in automotive manufacturing industry preferred
  
• MCP and/or A+ Certifications
  
• Experience in a help desk or call center environment
  
• Skilled in spreadsheet and reporting tools
  
• Strong written documentation and reporting abilities
  
• Experience supporting executive-level users
  

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.