Desktop Support Technician

Motion Recruitment Partners LLC; Charleroi (Washington County); On-site; USD 45,000 - 65,000; Full time

Job summary

A multibillion-dollar company is seeking a Desktop Support Technician for a 4-month contract in Charleroi, PA. You will be responsible for maintaining and troubleshooting computer systems, providing high-quality customer support, and enhancing user experience in a professional environment.

Qualifications

• 3-6 years’ experience supporting PC hardware and software.
• Solid understanding of IT services and troubleshooting.
• Excellent customer service skills.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Trains employees and responds to routine technical questions.

Skills

PC Hardware Support

PC Software Support

Network Troubleshooting

Customer Service

Education

A+ Certification

Job description

Our client is looking for a Desktop Support Technician for a 4-month contract in Charleroi, PA 15022.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 4 months
Required Skills & Experience

• 3-6 years’ experience supporting PC Hardware and software.
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment, and IMAC experience
• Customer services skill and experience.
• Able to lift 50 lbs.
• Able to navigate between buildings and the production floor to support users.
• Excellent customer service skills

Desired Skills & Experience

• Experience supporting mobile data plans, mobile networks, and devices.
• A+ Certification.

What You Will Be Doing

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information, including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to the network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the company in a professional and business-like manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information.