Mobile Video Field Support Technician Job at Motorola Solutions in Tampa

Motorola Solutions; Tampa (FL); Remote; USD 55,000 - 75,000; Full time

Job summary

Une entreprise de technologies de communication recherche un technicien de service sur le terrain pour garantir une expérience client optimale. Le candidat idéal a au moins 5 ans d'expérience en dépannage et un excellent service client. Ce poste nécessite des déplacements dans la région assignée avec un mélange de support à distance et de support sur site, et implique de travailler en collaboration avec des équipes internes pour répondre aux besoins des clients.

Benefits

Plans de bonus incitatifs

Avantages médicaux, dentaires et visuels

Plan 401K avec contrepartie de l'entreprise

10 jours fériés payés

Congés payés généreux

Plan d'achat d'actions pour les employés

Congé parental et familial payé

Qualifications

• 5+ ans d'expérience en tant que technicien électronique ou service sur le terrain.
• Capacité à obtenir une autorisation de sécurité comme requis par les clients gouvernementaux.
• Expérience en environnement de la loi et du gouvernement un atout.

Responsibilities

• Assurer la satisfaction client par un service efficace.
• Former et superviser les intégrateurs de tiers sur les installations de dispositifs.
• Diagnostiquer et résoudre des problèmes techniques liés aux systèmes.

Skills

Communication

Service Client

Dépannage de logiciels

Installation de matériel

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation. Job Description Job Description We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The Technical Customer Experience Manager will be responsible for but not limited to the following : For the assigned Region, the Field Service Technician will work directly with Customer Experience, Sales, Systems Integration, Centralized Management Support Organization (CMSO), and the Product Group to ensure that customer needs are being met. The Field Service Technician will serve as a critical point of contact to ensure our customer satisfaction during the deployment and post-deployment phases of a customer's life cycle. Scope of Responsibilities : Work along side our Customer Experience team to assist with the coordination between Sales, Systems Integration, centralized support, and product group. Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues. Diagnose technical issues and determining proper solutions. Provide high level training for administrators end users on product and system configuration. Train and supervise third party integrators on the installation of mobile video devices : BWC and ICV. Where applicable, facilitate customer communications of technical / product issue resolutions from the Product Group / Centralized Support Organization Assist with in deployment configurations, bridging the customer to Support. Produce timely and detailed service reports with customer sign off and acceptance. Follow all company's filed procedures and protocols. Cooperate with technical teams and share information across the organization. Comprehend customer requirements and make appropriate recommendations / briefings. Build positive relationships with customers. Identify repeating and systemic issues and work with applicable internal stakeholders to develop processes and policies to systemically eradicate such issues Qualifications : 5+ years of experience in one or more of the following : Electronics Technician, System Technologist, System Manager, Field Service, or IT Windows administrator, windows networking, TCP / IP, Wi-Fi / Router configuration, IP device configuration, strong hardware and software troubleshooting skills Law Enforcement environment a plus Excellent customer service and communication skills Able to train / demonstrate hardware and software product capabilities in a classroom style setting Installation project management, coordinating with internal / external resources to see customer installation from conception to completion City Government and Law Enforcement environment a plus Travel throughout Specified Region / Territory Demonstrated ability to develop relationships and collaborate across organizational boundaries to resolve process issues Demonstrated ability to work effectively in a matrix environment This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Location : In-region remote work position, with overnight in-region travel to meet customer demand with a combination of remote support and onsite support. Basic Requirements 5+ years of experience in one or more of the following : Electronics Technician, System Technologist, System Manager, Field Service, or IT Must be able to obtain background clearance as required by government customer Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include : Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [emailprotected] .

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Field Support Technician • Tampa, FL, United States