Support Engineer

VirtualVocations; Kansas City (MO); Remote; USD 70,000 - 100,000; Full time

Job summary

A remote company seeks a Support Engineer based in Kansas City. In this role, you will address customer workflow issues and collaborate cross-functionally to enhance customer experiences. Ideal candidates bring strong Python skills, along with experience in Data Engineering and public cloud technologies.

Qualifications

• 3+ years of experience in Data or Software Engineering.
• Knowledge of public cloud technologies and ML/data infrastructure.
• Support experience with SMB and enterprise customers.

Responsibilities

• Resolve, triage, or escalate customer workflow issues.
• Drive retention and increase adoption by understanding customer objectives.
• Collaborate with teams to maintain customer-facing documentation.

Skills

Python

Data Engineering

Software Engineering

Machine Learning

Cloud Technologies

Job description

A company is looking for a Support Engineer to deliver consistent customer value and resolve technical issues. Key Responsibilities Resolve, triage, or escalate customer workflow issues by diagnosing platform / infrastructure vs. user code problems Drive retention and increase adoption by developing knowledge of customers' business objectives and technical solutions Collaborate with various teams to represent the voice of the customer and maintain customer-facing documentation Required Qualifications 3+ years of experience in Data or Software Engineering with knowledge of public cloud technologies and ML / data infrastructure Strong Python programming skills; Go experience is a plus Experience supporting both SMB and enterprise customers with infrastructure products and solutions Familiarity with machine learning solutions, MLOps, and data orchestration trends Understanding of data processing and ML infrastructure components

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Support Engineer • Kansas City, Missouri, United States