IT Desktop Support Technician

Davita Inc.; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading enterprise company is offering a full-time Desktop Support position in Lansing, MI. This role involves troubleshooting hardware/software issues and providing IT support to users. Ideal candidates will have experience in IT support roles and relevant IT certifications. Benefits start from Day One, including Medical, Dental, and Vision coverage.

Benefits

Medical, Dental, and Vision

401(k) plan

Life Insurance

Disability coverage

Transportation benefits

PTO, Vacation, Sick Leave

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
• Certifications like CompTIA are desirable.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Assist users with IT-related incidents.
• Install and configure new IT equipment.

Skills

Customer Service

Problem Solving

Technical Support

Tools

Windows 10

Windows 11

IT service desk system

Job description

*Are you interested in gaining an opportunity with an organization that could advance your IT career from a small amount of experience to your desired level? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity to get your foot in the door with a local enterprise company and to grow your skills within IT Support, with potential career advancement.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable for this role. It is a first shift Contract to Hire position.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents.
5. Take ownership of issues, perform problem analysis, and implement fixes to restore service, escalating when necessary.
6. Record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve incidents with printers, copiers, and scanners.
10. Maintain high customer service standards.

If interested and capable of fulfilling these duties, please apply. Interviews are being scheduled as early as next week.

Certifications like CompTIA are desirable.

Benefits from Day One include Medical, Dental, and Vision.

To apply, send your updated resume and contact information to: [e-mail].

Workplace and Compensation:

This is a fully onsite position in Lansing, MI.

Pay range: $16.00 - $24.00 per hour.

Additional benefits include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) plan
• Life Insurance
• Disability coverage
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Additional Details:

The application deadline is June 18, 2025.

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally, including 80% of the Fortune 500.

We are an equal opportunity employer, considering all applications without regard to protected characteristics.