IT Desktop Support Technician

TEKsystems; Ann Arbor (MI); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking multiple candidates for an IT support role in Ann Arbor, MI. This contract-to-hire position focuses on Desktop Support tasks including diagnosing software and hardware issues, deploying systems, and providing outstanding customer service. Ideal candidates will possess previous Helpdesk experience and IT certifications. The position offers a competitive pay rate of $20.00 - $22.00/hr and comprehensive benefits from day one, ensuring a solid foundation for your IT career.

Qualifications

• Experience in Desktop Support or IT support roles preferred.
• CompTIA certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Deploy Windows 10/11 on machines.
• Provide IT support for all logged incidents.
• Install and configure new IT equipment.

Skills

Helpdesk or Desktop Support experience

IT certifications

Windows 10/11

Customer service

Job description

Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. This opportunity is also suitable for any level of an IT support individual.

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re‑imaging Windows 11 onto machines from Windows 10
• To assist all users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first‑class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Benefits

Medical, dental & vision benefits offered from Day One.

CompTIA Certifications are desirable for this role.

Contact Information

If you are interested in hearing more about this opportunity, please send your updated resume and contact information to [e-mail].

Job Type & Location

This is a Contract to Hire position based out of Ann Arbor, MI.

Pay

The pay range for this position is $20.00 - $22.00/hr.

Benefits Included

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ann Arbor, MI.

Application Deadline

This position is anticipated to close on May 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change.

Equal Employment Opportunity Statement

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal Disclosures

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.