Desktop Engineer

TEKsystems; United States; On-site; USD 63,094,000 - 80,231,000; Full time

Job summary

TEKsystems in Frankfort, KY is seeking a Desktop Engineer to provide hands-on desktop, laptop, and mobile device support, including imaging and deployment, hardware/software troubleshooting, and end-user assistance. The role works with IT teams to resolve issues, manage incidents in the ticketing system, and document procedures.

It is a contract position based in Frankfort with standard business hours. Pay range is $22.00–$28.00 per hour, with benefits eligibility as described; travel to

Qualifications

• Experience supporting Windows desktop operating systems and enterprise productivity applications.
• Strong hardware and software troubleshooting skills.
• Knowledge of desktop deployment, imaging, and endpoint configuration.
• Experience providing Tier 2 end-user support in a corporate environment.
• Familiarity with directory services, endpoint management, patching, and device administration.
• Experience working with ticketing systems and service management processes.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to learn new technologies and retain technical knowledge.
• Professional and customer-focused approach to support.

Responsibilities

• Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.
• Provide hardware and software troubleshooting and support for end-user devices and business applications.
• Assist with installation, maintenance, and support of technology equipment in mobile and field-based environments.
• Coordinate with third-party support providers when necessary to resolve workstation-related issues.
• Collaborate with Tier 1 and Tier 3 support teams to troubleshoot and elevate technical issues.
• Manage and document incidents, requests, and resolutions within the IT ticketing system.
• Deploy, configure, image, and maintain endpoint devices.
• Support printers, peripheral devices, and related technology equipment.
• Create and maintain technical documentation and knowledge base articles.
• Perform additional technical duties and support activities as assigned.

Skills

Windows support

Troubleshooting

Imaging

End-user support

Ticketing

AD/Identity mgmt

Endpoint management

Patch management

Scripting (basic)

Team collaboration

Tools

Active Directory

Endpoint management tools

Device imaging

Scripting (basic)

Job description

Desktop Engineer

Position Summary

We are seeking an experienced Desktop Engineer to provide hands‑on support for desktops, laptops, mobile computing devices, and related technology equipment. This role is responsible for hardware and software troubleshooting, end‑user support, device deployment, and collaborating with internal IT teams to resolve technical issues. The position is primarily based in the Frankfort, KY area and may require occasional travel to regional office locations.

Key Responsibilities

• Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.
• Provide hardware and software troubleshooting and support for end‑user devices and business applications.
• Assist with installation, maintenance, and support of technology equipment in mobile and field‑based environments.
• Coordinate with third‑party support providers when necessary to resolve workstation‑related issues.
• Collaborate with Tier 1 and Tier 3 support teams to troubleshoot and elevate technical issues.
• Manage and document incidents, requests, and resolutions within the IT ticketing system.
• Deploy, configure, image, and maintain endpoint devices.
• Support printers, peripheral devices, and related technology equipment.
• Create and maintain technical documentation and knowledge base articles.
• Perform additional technical duties and support activities as assigned.

Preferred Skills & Qualifications

• Experience supporting Windows desktop operating systems and enterprise productivity applications.
• Strong hardware and software troubleshooting skills.
• Knowledge of desktop deployment, imaging, and endpoint configuration.
• Experience providing Tier 2 end‑user support in a corporate or enterprise environment.
• Familiarity with directory services, endpoint management, patching, and device administration.
• Experience working with ticketing systems and service management processes.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to learn new technologies and retain technical knowledge.
• Professional and customer‑focused approach to support.

Preferred Technical Experience

• Desktop and laptop support
• Windows 10 and Windows 11 administration
• Device imaging and deployment
• Technical support and help desk operations
• Printer support and troubleshooting
• Endpoint configuration and management
• Application installation and support
• Patch management
• Basic scripting experience
• Active Directory or similar identity management platforms
• Endpoint management solutions

Work Environment

• Standard business hours: 8:00 AM – 5:00 PM.
• Based in Frankfort, KY.
• Company-provided transportation is available for business travel.

Experience Level: Intermediate (2+ years preferred)

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.