Desktop Support Technician

TEKsystems; Little Sandy (KY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life Insurance

Disability insurance

Health Savings Account

Transportation benefits

Employee Assistance Program

PTO

Job summary

TEKsystems is seeking a Desktop Support Technician to provide onsite IT support in a secure government-operated environment, servicing ~275 end-user devices and helping keep critical systems up and running in Little Sandy, KY.

You'll troubleshoot Windows 11, Microsoft 365, printers and peripherals, and collaborate with a field services team to deliver reliable, customer-focused IT support in a fast-paced setting.

Qualifications

• 1–2+ years in Desktop Support or related IT role.
• Hands-on experience installing, troubleshooting, and repairing devices in Windows environments.
• Experience with Windows 11 and Microsoft 365.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to think critically and solve issues independently.
• Strong organization and time-management abilities.
• Able to work independently and in a team.

Responsibilities

• Provide technical support for approximately 275 end-user devices.
• Install, configure, troubleshoot, repair, and maintain desktops, laptops, and peripherals in Windows environments.
• Support Windows 11 and Microsoft 365 environments, resolving hardware, software, and user issues.
• Diagnose and resolve hardware/software break-fix issues.
• Deploy, upgrade, refresh, and replace workstation hardware.
• Document incidents, requests, and resolutions.
• Assist with support of security cameras, servers, and network switches as needed.
• Deliver exceptional customer service to users with varying technical proficiency.
• Collaborate with teammates to maintain service levels and continuity.
• Manage multiple priorities and service requests in a fast-paced setting.

Skills

Desktop Support

Windows troubleshooting

Customer service

Communication

Time management

Teamwork

Tools

Windows 11

Microsoft 365

Printers & peripherals

Servers

Networking

Job description

We are seeking a Desktop Support Technician to provide onsite technical support within a secure government-operated environment. This individual will support end users and critical technology systems while partnering with a larger field services team to ensure reliable and efficient IT operations. The ideal candidate will have strong technical troubleshooting abilities, a customer-first mindset, and a desire to grow their experience across desktop, server, network, and security technologies.

Key Responsibilities

• Provide technical support for approximately 275 end-user devices.
• Install, configure, troubleshoot, repair, and maintain desktops, laptops, printers, and peripheral equipment in a Windows-based environment.
• Support Windows 11 and Microsoft 365 environments, resolving hardware, software, and user-related issues.
• Diagnose and resolve hardware/software break-fix issues.
• Perform workstation deployments, upgrades, refreshes, and equipment replacements.
• Document incidents, requests, troubleshooting steps, and resolutions.
• Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
• Deliver exceptional customer service while supporting users with varying levels of technical proficiency.
• Collaborate with team members to maintain service levels and ensure operational continuity.
• Manage multiple priorities and service requests in a fast-paced environment.

Required Qualifications

• 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a related IT role.
• Hands-on experience installing, troubleshooting, and repairing devices in a Windows environment.
• Experience supporting Windows 11 and Microsoft 365.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to think critically and solve technical issues independently.
• Strong organizational, prioritization, and time-management abilities.
• Ability to work effectively both independently and within a team environment.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Basic knowledge of servers, networking, and infrastructure technologies.
• Experience working within government, public sector, healthcare, or other highly regulated environments.
• Familiarity with security systems or surveillance technologies.

Additional Requirements

• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding or uncomfortable positions when necessary.
• Must complete required training designed to prepare personnel for working within a secure public safety environment.

Job Type & Location

This is a Contract position based out of Little Sandy, KY.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Little Sandy,KY.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.