IT Desktop Support Tech II — PEVS Specialist

NTT DATA, Inc.; Arlington (VA); Hybrid; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSAs

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance program

401k with company match

Job summary

NTT DATA is seeking an IT Desktop Support Technician II to join our Arlington, VA team. The role focuses on maintaining Prisoner Enrollment and Verification Stations (PEVS) hardware, diagnosing faults, and providing on-site or remote Tier 2 support to ensure continuous operations.

Candidates should have at least 5 years of related experience, a Bachelor’s degree, and the ability to obtain a Public Trust. The position offers comprehensive benefits and the potential for incentive compensation

Qualifications

• Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
• Bachelor's degree required; 1.5 years of additional experience can substitute for 1 year of degree.
• Ability to obtain a Public Trust

Responsibilities

• Expertise in hardware maintenance and diagnostics for PEVS systems
• Proficiency in Tier 2 troubleshooting and repair
• Familiarity with warranty management
• Strong problem-solving skills
• Experience with MACD (Move, Add, Change, Delete) processes
• Excellent customer service and communication skills

Skills

Customer service

Hardware maintenance

Tier 2 troubleshooting

MACD processes

Communication skills

Education

Bachelor's degree

Job description

NTT DATA is seeking an IT Desktop Support Technician II to join our Arlington, VA team. The role focuses on maintaining Prisoner Enrollment and Verification Stations (PEVS) hardware, diagnosing faults, and providing on-site or remote Tier 2 support to ensure continuous operations.

Candidates should have at least 5 years of related experience, a Bachelor’s degree, and the ability to obtain a Public Trust. The position offers comprehensive benefits and the potential for incentive compensation