IT Desktop Support Technician II

NTT DATA, Inc.; Arlington (VA); Hybrid; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSAs

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance program

401k with company match

Job summary

NTT DATA is seeking an IT Desktop Support Technician II to join our Arlington, VA team. The role focuses on maintaining Prisoner Enrollment and Verification Stations (PEVS) hardware, diagnosing faults, and providing on-site or remote Tier 2 support to ensure continuous operations.

Candidates should have at least 5 years of related experience, a Bachelor’s degree, and the ability to obtain a Public Trust. The position offers comprehensive benefits and the potential for incentive compensation

Qualifications

• Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
• Bachelor's degree required; 1.5 years of additional experience can substitute for 1 year of degree.
• Ability to obtain a Public Trust

Responsibilities

• Expertise in hardware maintenance and diagnostics for PEVS systems
• Proficiency in Tier 2 troubleshooting and repair
• Familiarity with warranty management
• Strong problem-solving skills
• Experience with MACD (Move, Add, Change, Delete) processes
• Excellent customer service and communication skills

Skills

Customer service

Hardware maintenance

Tier 2 troubleshooting

MACD processes

Communication skills

Education

Bachelor's degree

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary:

The Desktop Support Technician II provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.

Job Duties:

• Expertise in hardware maintenance and diagnostics for PEVS systems
• Proficiency in Tier 2 troubleshooting and repair
• Familiarity with warranty management
• Strong problem-solving skills
• Experience with MACD (Move, Add, Change, Delete) processes
• Excellent customer service and communication skills

Basic Qualifications:

• Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
• Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
• Ability to obtain a Public Trust

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $66,572 - $99,858. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC
Job Segment: Technical Support, Technician, Consulting, Technology