PC Support Specialist (HELP DESK) ONSITE NOT REMOTE with Security Clearance

InDyne; Arivaca (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

InDyne in Arizona seeks an IT Service Desk Technician to provide end-user desktop support for on-site and remote personnel. You will handle tier I to II troubleshooting via our ticketing system and by phone, developing IT skills while collaborating with experienced IT professionals.

Responsibilities include maintaining computer networks, supporting Video Teleconferencing, installing and testing PCs and peripherals, configuring OS and software, and basic Windows administration including Active

Qualifications

• High School Diploma or equivalent.
• 6 years of relevant experience or educational/experience equivalents.
• Possess and maintain a Security+ CE (or equivalent IAT II).
• Ability to obtain and maintain DoD clearance prior to hire.

Responsibilities

• Maintain computer networks and provide technical help to computer users of EPG.
• Provide Video Teleconferencing support to set up meetings and standby support during calls.
• Install and test personal computers, printers, and peripherals; configure OS and software.
• Basic to intermediate Windows administration, including AD, DHCP, and MMC.
• Troubleshoot Microsoft Office and hardware issues.

Skills

Windows administration

Active Directory

DHCP

Video conferencing

Remote support

Hardware troubleshooting

Education

High School Diploma or equivalent

Tools

Active Directory

Remote Support Tools

MS Management Console

Job description

Overview InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty. Responsibilities Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other * equipment including desk supplies and other work-related tools as required. Qualifications High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents Possess and maintain a Security + CE (or equivalent IAT II) Ability to obtain and maintain appropriate level of DoD Clearance prior to hire