IT Desktop Support Tech II – On-Site & 24/7 On-Call

HCA Healthcare, Inc.; Round Rock (TX); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Education support

Fertility and family building benefits

Life insurance

Discounts

Job summary

HCA Healthcare is seeking a Technical Analyst to support IT&S desktop equipment and software at our Round Rock location. You will install and repair equipment, respond to inquiries, and provide on-site support as part of a responsive IT team.

The role requires a bachelor's degree preferred and at least one year of IT experience. Basic A+ and Microsoft certifications are preferred, with opportunities for training and advancement within a leading healthcare system.

Qualifications

• Bachelor’s degree preferred.
• Must have one year IT experience.
• Basic certification in A+ and Microsoft Products preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver's license and proof of auto insurance, if applicable.

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Skills

Customer service

On-site support

Technical troubleshooting

Education

Bachelor's degree in information systems or healthcare related field

Job description

HCA Healthcare is seeking a Technical Analyst to support IT&S desktop equipment and software at our Round Rock location. You will install and repair equipment, respond to inquiries, and provide on-site support as part of a responsive IT team.

The role requires a bachelor's degree preferred and at least one year of IT experience. Basic A+ and Microsoft certifications are preferred, with opportunities for training and advancement within a leading healthcare system.