Technical Analyst II

HCA Healthcare, Inc.; Round Rock (TX); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Education support

Fertility and family building benefits

Life insurance

Discounts

Job summary

HCA Healthcare is seeking a Technical Analyst to support IT&S desktop equipment and software at our Round Rock location. You will install and repair equipment, respond to inquiries, and provide on-site support as part of a responsive IT team.

The role requires a bachelor's degree preferred and at least one year of IT experience. Basic A+ and Microsoft certifications are preferred, with opportunities for training and advancement within a leading healthcare system.

Qualifications

• Bachelor’s degree preferred.
• Must have one year IT experience.
• Basic certification in A+ and Microsoft Products preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver's license and proof of auto insurance, if applicable.

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Skills

Customer service

On-site support

Technical troubleshooting

Education

Bachelor's degree in information systems or healthcare related field

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Performs facility-based moves, adds, and changes (MACs), as needed
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

EDUCATION

• Bachelor’s degree in information systems or healthcare related field is preferred

EXPERIENCE

Must have one year IT experience

• CERTIFICATE/LICENSE
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
• Valid state drivers license and proof of auto insurance, if applicable

Benefits

St. Davids Round Rock Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder