IT Desktop Analyst — 401K Match & Generous Benefits

Military, Veterans and Diverse Job Seekers; San Diego (CA); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Bonus structure

HSA & FSA

Voluntary benefits

Life Insurance

Short Term Disability

401K Match

Vacation time

Floating holidays

Sick time

Résumé du poste

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Analyst to join our team in San Diego. You will collaborate with information technology professionals to implement and maintain computing, network, and infrastructure assets for client end users.

Responsibilities include installing and supporting desktop hardware, setting up new computing hardware, using remote access tools to install software and resolve end-user issues, and maintaining asset documentation and logs.

Qualifications

• Associates degree or higher in an IT-related field such as computer science, technical support, or information technology.
• Proficiency in Active Directory, PowerShell, and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Minimum of two years' experience in computer networks solutions, operating systems, or related IT roles.
• Strong analytical and problem-solving abilities.
• Good time management and organizational skills.
• Familiarity with HTML and command-line interfaces.
• Knowledge of basic HIPAA compliance requirements.
• CompTIA A+ certification not required.

Responsabilités

• Install and support desktop, printer, and network hardware.
• Set up and install new computing hardware.
• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.
• Provide phone and internet chat-based technical support for end users.
• Repair and troubleshoot computers, mobile devices, and networking hardware on-site or remotely.
• QA device repairs and software installations per documented procedures.
• Configure and maintain asset documentation and logs of machine issues, errors, and repairs.
• Create, update, and enhance Wiki documentation.
• Perform system, network, and device monitoring.

Connaissances

Excellent communication

Analytical & problem solving

Time management

HTML & command-line familiarity

Formation

Associate's degree or higher in IT

Outils

Active Directory

PowerShell

Microsoft Office Suite

Description du poste

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Analyst to join our team in San Diego. You will collaborate with information technology professionals to implement and maintain computing, network, and infrastructure assets for client end users.

Responsibilities include installing and supporting desktop hardware, setting up new computing hardware, using remote access tools to install software and resolve end-user issues, and maintaining asset documentation and logs.