Desktop Analyst

Kelly; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Kelly is seeking a customer-focused Desktop Analyst to provide Tier 1 desktop and end-user support in an onsite environment in San Diego. The role involves troubleshooting Windows and macOS, supporting Microsoft 365, managing IT tickets, and providing on-site A/V support for hybrid meetings and events.

The ideal candidate will work closely with end users and IT teams, maintain documentation, and participate in after-hours meetings as needed.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years in desktop support; 3 years preferred.
• Hands-on experience with Windows and macOS.
• Experience supporting hybrid meetings and A/V equipment.
• Strong documentation and communication skills.

Responsibilities

• Provide Tier 1 desktop, help desk, and end-user support.
• Troubleshoot hardware, software, OS, peripherals, and basic networking.
• Support Windows and macOS, Microsoft 365, Zoom, and Adobe Acrobat.
• Manage IT service tickets with triage and resolution.
• Assist with user accounts and permissions.
• Provide A/V support for hybrid meetings and conference rooms.
• Maintain accurate technical documentation and procedures.
• Communicate effectively with users and technical teams.
• Occasional evening and weekend support for meetings/events.

Skills

Desktop support

Windows

macOS

Microsoft 365

A/V support

Ticketing systems

On-site support

Communication skills

Education

Bachelor's degree

Tools

Zoom

Adobe Acrobat

IT ticketing systems

Job description

We are seeking a customer-focused Desktop Analyst to provide Tier 1 desktop and end-user technical support in an onsite environment. The ideal candidate will have hands-on experience troubleshooting Windows and macOS systems, supporting Microsoft 365 applications, managing IT tickets, and providing audio/visual (A/V) support for hybrid meetings and events.

Key Responsibilities:

• Provide Tier 1 desktop, help desk, and end-user technical support.
• Troubleshoot and resolve hardware, software, operating system, peripheral, and basic networking issues.
• Support Windows and macOS environments, Microsoft 365, Adobe Acrobat, and Zoom.
• Manage IT service tickets, including triage, prioritization, troubleshooting, and resolution.
• Assist with user accounts, permissions, and shared resources.
• Provide A/V support for hybrid meetings and events, including conference room technology, microphones, displays, Zoom, and related equipment.
• Maintain accurate technical documentation and follow established IT support procedures.
• Communicate effectively with end users and technical teams to ensure timely issue resolution.
• Provide occasional evening and weekend support for meetings, special events, and business needs.

Required Qualifications:

• Bachelor's degree or an equivalent combination of education and relevant work experience.
• 1–2 years of experience in desktop support, help desk, or end-user technical support; 3 years preferred.
• Strong hands-on experience supporting Windows and macOS operating systems.
• Proficiency with Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, and peripherals.
• Experience with Tier 1 troubleshooting, ticket management, user account administration, and basic networking.
• Demonstrated experience supporting hybrid meetings, conference room technology, and on-site A/V equipment.
• Strong organizational, documentation, and communication skills.
• Professional, polished, customer-focused demeanor.
• Must be local to the San Diego area and available to work onsite.
• Flexibility to work occasional evenings and weekends as needed.