Help Desk IT Technician II: Remote & On-Site Support

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Help Desk IT Technician II to provide remote and on-site support, handle ticketing, and resolve basic desktop issues for users in a fast-paced environment.

The role requires 1-3 years of IT support experience, strong problem-solving skills, and familiarity with Windows Server and O365. On-site duties in San Diego, CA, with rapid onboarding and a 1-2 week training period.

Qualifications

• Must have problem solving and troubleshooting abilities.
• Excellent verbal and written communication skills required.
• Detail-oriented and organized with the ability to multitask.

Responsibilities

• Answer incoming Help Desk calls and emails.
• Perform basic Help Desk troubleshooting and restore files as needed.
• Troubleshoot client-side network connections and VPN issues.
• Manage user accounts and licenses in Office 365.

Skills

Problem solving

Time management

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Microsoft O365

Job description

Military, Veterans and Diverse Job Seekers is seeking a Help Desk IT Technician II to provide remote and on-site support, handle ticketing, and resolve basic desktop issues for users in a fast-paced environment.

The role requires 1-3 years of IT support experience, strong problem-solving skills, and familiarity with Windows Server and O365. On-site duties in San Diego, CA, with rapid onboarding and a 1-2 week training period.