IT Support Specialist: Travel-Ready, Customer-Focused

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers in San Diego seeks a customer-focused helpdesk specialist to support end users across multiple customers. You will troubleshoot hardware, software, and network issues and provide detailed resolutions.

Join a team that emphasizes excellent customer service, detailed tracking, and sharing knowledge to mentor fellow techs while routing unresolved issues to the next level of support as needed.

Qualifications

• Ability to troubleshoot hardware, software, and network issues.
• Provide accurate, detailed work descriptions and track all work.
• Deliver excellent customer service and support.
• Willingness to travel locally on a regular basis.

Responsibilities

• Work as part of a team providing end user helpdesk support for multiple customers.
• Perform hardware, software, and network troubleshooting.
• Determine the best solution based on the issue and details provided by customers.
• Track all work. Provide detailed and accurate descriptions.
• Provide an excellent example of customer service.
• Share technical knowledge and help mentor fellow techs/team members wherever possible.
• Provide clients with one-to-one or one-to-many customer service & support as needed.
• Direct unresolved issues/escalate to the next level of support personnel.
• Identify and suggest possible improvements on procedures.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Skills

Customer service

Communication

Teamwork

Travel locally

Mentoring

Job description

Military, Veterans and Diverse Job Seekers in San Diego seeks a customer-focused helpdesk specialist to support end users across multiple customers. You will troubleshoot hardware, software, and network issues and provide detailed resolutions.

Join a team that emphasizes excellent customer service, detailed tracking, and sharing knowledge to mentor fellow techs while routing unresolved issues to the next level of support as needed.