IT Desktop Analyst

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus structure

HSA & FSA

Voluntary benefits

Life Insurance

Short Term Disability

401K Match

Vacation time

Floating holidays

Sick time

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Analyst to join our team in San Diego. You will collaborate with information technology professionals to implement and maintain computing, network, and infrastructure assets for client end users.

Responsibilities include installing and supporting desktop hardware, setting up new computing hardware, using remote access tools to install software and resolve end-user issues, and maintaining asset documentation and logs.

Qualifications

• Associates degree or higher in an IT-related field such as computer science, technical support, or information technology.
• Proficiency in Active Directory, PowerShell, and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Minimum of two years' experience in computer networks solutions, operating systems, or related IT roles.
• Strong analytical and problem-solving abilities.
• Good time management and organizational skills.
• Familiarity with HTML and command-line interfaces.
• Knowledge of basic HIPAA compliance requirements.
• CompTIA A+ certification not required.

Responsibilities

• Install and support desktop, printer, and network hardware.
• Set up and install new computing hardware.
• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.
• Provide phone and internet chat-based technical support for end users.
• Repair and troubleshoot computers, mobile devices, and networking hardware on-site or remotely.
• QA device repairs and software installations per documented procedures.
• Configure and maintain asset documentation and logs of machine issues, errors, and repairs.
• Create, update, and enhance Wiki documentation.
• Perform system, network, and device monitoring.

Skills

Excellent communication

Analytical & problem solving

Time management

HTML & command-line familiarity

Education

Associate's degree or higher in IT

Tools

Active Directory

PowerShell

Microsoft Office Suite

Job description

We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users.

Responsibilities

• Install and support desktop, printer, and network hardware.
• Set up and install new computing hardware.
• Use remote access software, such as Teams, to install pre-approved software and support end-user issues.
• Provide phone and internet chat-based technical support for our client end users.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and remotely.
• QA device repairs and software installations based on our documented procedures.
• Configure and maintain asset documentation and logs of machine issues, errors, and repairs
• Create, update, and enhance Wiki documentation.
• Perform system, network, and device monitoring.

Job Qualifications and Skill Sets

• Associates degree or higher in an IT-related field such as computer science, technical support, and information technology
• Proficiency in programs such as Active Directory, Microsoft PowerShell, and Microsoft Office Suite
• Excellent written and verbal communication skills
• Minimum of two year's experience in computer networks solutions, operating systems, or other IT-related positions
• Strong analytical and problem-solving skills
• Time management and organizational skills
• Familiarity with HTML and command-line preferred
• Knowledge of basic HIPAA compliance requirements
• A CompTIA A+ certification for computer technology - Not required.

What We Offer

• A market-leading bonus structure based on establishing qualified leads.
• HSA, FSA, and Commuter Plans
• Variety of voluntary benefits offered
• Company Paid Life Insurance and Short Term Disability
• 401K Match
• Vacation time, Floating Holidays and Sick Time Offered