IT Desk Support Engineer — Windows, VPN & AD

Lloyd; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing agency is seeking a Desktop Support Specialist to provide Level 2 support for Windows, macOS, and Linux workstations. Responsibilities include troubleshooting user issues, managing Active Directory accounts, and deploying hardware. Candidates should have strong problem-solving skills and experience with Microsoft 365 applications. This is a full-time position based in Reno, Nevada, without H1B sponsorship.

Qualifications

• Experience in installing, upgrading, and repairing PC desktops and laptops.
• Familiarity with troubleshooting Windows 10.
• Experience managing Active Directory user accounts.
• Proficient in Microsoft 365 including user adds/changes.
• Ability to troubleshoot basic network connectivity issues.

Responsibilities

• Provide Level 2 support for various operating systems.
• Troubleshoot user connectivity issues via multiple platforms.
• Maintain and document technical assistance provided.
• Support account management and access permissions.
• Deploy and maintain hardware and software.

Skills

Level 2 support for Windows, macOS, and Linux

Troubleshooting VPN connectivity and Wi-Fi

Active Directory administration

Strong analytical problem-solving skills

Support for Microsoft 365 applications

Tools

ServiceNow

Jira

ConnectWise

BitLocker

CrowdStrike

Carbon Black

Job description

A staffing agency is seeking a Desktop Support Specialist to provide Level 2 support for Windows, macOS, and Linux workstations. Responsibilities include troubleshooting user issues, managing Active Directory accounts, and deploying hardware. Candidates should have strong problem-solving skills and experience with Microsoft 365 applications. This is a full-time position based in Reno, Nevada, without H1B sponsorship.