IT Deployment & End-User Support Technician

University of Michigan; Ann Arbor (MI); Hybrid; USD 28,000 - 39,000; Part time

Job summary

The University of Michigan's Michigan Engineering is seeking an experienced, customer-focused temporary IT support technician to deploy Windows and Mac workstations, assist end users during device transitions, and document deployment activities. The role emphasizes reliable, user-friendly service and accurate records.

Responsibilities include configuring devices, installing software, supporting data transfers, updating inventories, and escalating complex issues per established procedures.

Qualifications

• Experience in Windows and macOS environments.
• Strong customer-service and communication skills.
• Ability to follow technical procedures and document completed work accurately.
• Dependable, organized, and able to work independently or as part of a team.
• Ability to move and set up computer equipment, with or without reasonable accommodation.

Responsibilities

• Prepare, configure, and deploy Windows and Mac computers.
• Install approved software.
• Assist users with device setup, login, and basic technical questions.
• Support data-transfer and workstation-replacement activities.
• Perform basic account and device-related tasks using established procedures.
• Update device inventories, deployment records, and support tickets.
• Escalate complex issues to the appropriate technical team.
• Follow organizational standards for security, privacy, accessibility, and asset management.
• Provide professional and courteous service to faculty, staff, and other users.

Skills

Windows & macOS

Customer service

Procedures & documentation

Dependable & organized

Equipment setup

Tools

Active Directory

Job description

The University of Michigan's Michigan Engineering is seeking an experienced, customer-focused temporary IT support technician to deploy Windows and Mac workstations, assist end users during device transitions, and document deployment activities. The role emphasizes reliable, user-friendly service and accurate records.

Responsibilities include configuring devices, installing software, supporting data transfers, updating inventories, and escalating complex issues per established procedures.