IT User Support Intern: Hardware, Helpdesk & Deployments

ITC Holdings Corp; Novi (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

ITC Holdings Corp is seeking an IT User Support Intern in Novi, MI to gain hands-on experience supporting end-user technology across Windows, iOS, iPadOS, and Android. You will assist with hardware and software support, device deployment, conference room tech, and day-to-day IT support activities alongside the IT User Support team.

The role emphasizes troubleshooting, documenting incidents in the service management system, and professional communication with end users.

Qualifications

• Currently enrolled in an accredited IT or related degree program.
• Basic familiarity with Windows and Microsoft 365 apps.
• Familiarity with common computer hardware and peripherals.
• Ability to learn new technologies and troubleshooting processes.
• Willingness to commit to 40 hours per week and travel to remote sites as needed.

Responsibilities

• Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
• Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
• Help build, deploy, and replace laptops/tablets and associated hardware in accordance with established standards and procedures
• Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
• Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
• Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
• Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
• Participate in IT User Support projects and other assignments as directed by team leadership

Skills

Customer service

Communication

Teamwork

Troubleshooting

Organization

Willingness to learn

Travel readiness

Authorized to work in the UnitedStates

Education

Information Technology / Computer Science-related degree

Tools

Windows OS

Microsoft 365

Hardware peripherals

VPN connectivity

Job description

ITC Holdings Corp is seeking an IT User Support Intern in Novi, MI to gain hands-on experience supporting end-user technology across Windows, iOS, iPadOS, and Android. You will assist with hardware and software support, device deployment, conference room tech, and day-to-day IT support activities alongside the IT User Support team.

The role emphasizes troubleshooting, documenting incidents in the service management system, and professional communication with end users.