IT Customer Service Analyst

Collabera; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

Collabera is seeking a Customer Service Representative in Austin, TX to assist Medicaid providers and clients with eligibility and claims questions. The role requires handling inquiries, documenting interactions, and transferring calls as needed, while maintaining high service standards.

The candidate should be available for an 8-hour shift between 7 am and 7 pm, with the goal of delivering prompt, courteous, and accurate support and contributing to team performance metrics within a fast-paced

Qualifications

• Experience assisting Medicaid providers and clients with eligibility and claims questions.
• Strong communication and problem-resolution skills.
• Able to document encounters clearly in online logs.

Responsibilities

• Must be available for any 8-hour shift from 7 am to 7 pm.
• Provides unbiased assistance to Medicaid providers and clients with questions about eligibility and claims status.
• Assists with problem resolution as needed.
• Responds to phone inquiries promptly and courteously.
• Documents all encounters in clear online logs.
• Transfers callers to other units as needed.
• Meets individual performance standards.
• Performs other duties as assigned by management.

Skills

Customer service

Phone support

Problem solving

Multitasking

Job description

Collabera is seeking a Customer Service Representative in Austin, TX to assist Medicaid providers and clients with eligibility and claims questions. The role requires handling inquiries, documenting interactions, and transferring calls as needed, while maintaining high service standards.

The candidate should be available for an 8-hour shift between 7 am and 7 pm, with the goal of delivering prompt, courteous, and accurate support and contributing to team performance metrics within a fast-paced