Benefits Service Specialist

Bc&l Inc; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Bc&l Inc in Austin is seeking a Benefits Service Representative to handle a high volume of inbound calls about benefits, claims, coding, and plan designs. You will provide accurate, courteous information and support to providers, members, and clients.

The role emphasizes organization, strong communication, and teamwork, with opportunities to develop skills in Excel and Word, and possible bilingual support (English/Spanish). High school or equivalent and a year of customer service required.

Qualifications

• High school education or equivalent is required.
• 1 year of customer service/call center experience preferred.
• Excellent organizational and written/verbal communication skills.
• Ability to adapt in a changing environment and manage multiple tasks.

Responsibilities

• Answer a high volume of inbound calls and maintain rapid response rates.
• Log call details and follow-up information as required.
• Maintain professional relationships with coworkers, supervisors, providers, and clients.
• Research and resolve inquiries with accuracy and courtesy.
• Utilize Excel and Word to document information and complete forms.

Education

High school education or equivalent

Tools

Excel

Word

Job description

Bc&l Inc in Austin is seeking a Benefits Service Representative to handle a high volume of inbound calls about benefits, claims, coding, and plan designs. You will provide accurate, courteous information and support to providers, members, and clients.

The role emphasizes organization, strong communication, and teamwork, with opportunities to develop skills in Excel and Word, and possible bilingual support (English/Spanish). High school or equivalent and a year of customer service required.