Customer Service Representative

Collabera Inc.; Austin, Northern (TX, KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Paid holidays

Parental leave

Job summary

Collabera Inc. is seeking a Customer Service Representative in Austin, TX for a 12-month contract.

The role focuses on assisting Medicaid providers and clients with eligibility and claims inquiries, handling phone inquiries promptly and courteously, and ensuring accurate documentation of all interactions. The position requires availability for any 8-hour shift between 7:00 AM and 7:00 PM, with schedule change requests not accommodated in the first 90 days.

Qualifications

• Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Document all customer interactions accurately in online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance and productivity standards.
• Maintain required attendance and performance metrics.
• Perform other duties as assigned by management.
• Must be available for any 8-hour shift between 7:00 AM and 7:00 PM.
• Schedule change requests cannot be accommodated during the first 90 days.

Responsibilities

• Assist Medicaid providers and clients with questions regarding eligibility, claims status, and other program inquiries.
• Respond to phone inquiries in a prompt and courteous manner.
• Document all customer interactions accurately in online logs.
• Transfer callers to other Call Center units as needed.
• Meet performance and attendance targets.

Job description

Position:Customer Service Representative
Location:Austin, TX

Duration: 12 months contract

Pay rate: $19/hr-$21/hr

Day-to-Day Responsibilities:

• Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Assist with problem resolution when needed.
• Document all customer interactions accurately in online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance and productivity standards.
• Maintain required attendance and performance metrics.
• Perform other duties as assigned by management.
• Must be available forany 8-hour shift between 7:00 AM and 7:00 PM.
• Schedule change requests cannot be accommodated during thefirst 90 days.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.