Bilingulal Customer Service Representative

BCforward; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A reputable staffing firm is seeking a Customer Service Representative in Austin, TX. This role requires handling inbound calls and verifying health insurance information. Candidates should have at least 6 months of customer service experience and proficiency in Microsoft Office. Training will be provided, and the role demands availability for any shift between 7 AM and 7 PM. The position is contract-based with a duration of over 8 months.

Qualifications

• 1 year of Microsoft Office Experience required.
• Minimum 6 months of customer service or call center experience.
• Knowledge of Texas Medicaid preferred.

Responsibilities

• Receive inbound calls from providers and clients.
• Verify private health insurance information.
• Enter insurance data into TPL database.

Skills

Microsoft Office Experience

Customer service

Call center experience

Knowledge of Texas Medicaid

Education

College Graduate or equivalent certification

High school diploma or GED

Military Veteran

Job description

• Contract

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

Job Description

Hello

Greeting from BCforward

I came across your profile on a job board and wanted to connect with you. Our client is looking for Customer Service Representative @ AUSTIN TX 78727 Start for this project is immediate. Please let me know if you are suited and interested in this position. If yes, request you to please send me your most updated resume and also contact so that we can discuss your availability, work status, rate etc. I look forward to your earliest response as we need to send resumes to the client

Position: Customer Service Representative

Location: AUSTIN TX 78727

Duration: 8+months

MUST BE AVAILABLE TO WORK ANY SHIFT BETWEEN 7AM - 7PM. Special schedule requests cannot be accommodated. Training hours are 8 am to 5 pm, once training is complete schedule will be 10 am to 7pm. College Grad with 1 year Microsoft Office Experience OR Military Veteran with 1 year Microsoft Office OR High school diploma, GED, or equivalent certification w/ Minimum 6 months of customer service or call center experience required. The TPR Call Service Representative (CSR) will receive inbound calls from providers and clients and their representatives, and verify private health insurance information. The CSR will also perform other duties as assigned. Collect policy information from callers Verify Medicaid clients' insurance information Code type of insurance coverage and source Accurately enter insurance data into TPL database Maintain quality score of 98 or better Knowledge of Texas Medicaid and third party liability preferred. Observe professional standards of conduct.

Additional Information

Namratha Gandavarapu
Sr. Recruiter
Direct: 317-210-8733