IT Client Services Specialist I/II - Remote Option

Idaho Power Company; Boise (ID); Hybrid; USD 40,000 - 59,000; Full time

Job summary

Idaho Power Company in Boise, Idaho is seeking an IT Client Services Specialist I or II to join our Information Technology team. The role acts as the primary contact for employees needing technical support, diagnosing and resolving incidents across hardware, software, OS, networks, and mobile devices.

Remote work up to 40% is available. Ideal candidates will have strong communication, customer service, and problem-solving skills, plus 1–3 years' corporate IT support experience.

Qualifications

• High school diploma or equivalent.
• Associates degree or IT certification preferred; relevant work experience also considered.
• 1 year of technical support or customer service in a corporate environment.

Responsibilities

• Serve as primary point of contact for employees seeking technical support.
• Diagnose, resolve, and manage incidents and service requests.
• Document, categorize incidents, and use phone, email, and remote tools to restore service.
• May perform advanced troubleshooting and coordinate with second-level support per ITIL processes.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Associates degree or IT certification

Tools

Remote support tools

Knowledge base

Job description

Idaho Power Company in Boise, Idaho is seeking an IT Client Services Specialist I or II to join our Information Technology team. The role acts as the primary contact for employees needing technical support, diagnosing and resolving incidents across hardware, software, OS, networks, and mobile devices.

Remote work up to 40% is available. Ideal candidates will have strong communication, customer service, and problem-solving skills, plus 1–3 years' corporate IT support experience.