Part-Time IT Help Desk Technician – Citywide Support

City of Boise; Boise (ID); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Zero-cost medical coverage for you and

PERSI retirement

10 hours vacation/month

12 paid holidays

10 weeks paid parental leave

Tuition reimbursement

Free local bus pass

Life and long-term disability

Job summary

The City of Boise is seeking a customer-focused IT Help Desk Technician to provide hands-on technical support to employees across the organization. This role troubleshoots hardware, software and connectivity issues, supports user accounts and applications, and helps employees resolve technology problems by phone, email and in person.

We’re looking for someone with a solid foundation in computer support who enjoys troubleshooting, communicating with people of varying technical abilities and

Qualifications

• High school diploma or equivalent
• One year of experience providing basic personal computer hardware/software support, including installing and configuring personal computers and/or peripherals, installing software and performing routine file backup operations in a medium to large-scale computer or client/server system.

Responsibilities

• Provides hands-on technical support for city-wide computer hardware and software systems via phone, email, web and in person.
• Identifies and interprets malfunctions and initiates corrective actions to restore operation.
• Creates, modifies, maintains and terminates user accounts for enterprise applications and deploys updates and applications as directed.

Skills

Customer service

Technical support

Troubleshooting

Communication

Help desk

Tools

Windows

Microsoft Office

Job description

The City of Boise is seeking a customer-focused IT Help Desk Technician to provide hands-on technical support to employees across the organization. This role troubleshoots hardware, software and connectivity issues, supports user accounts and applications, and helps employees resolve technology problems by phone, email and in person.

We’re looking for someone with a solid foundation in computer support who enjoys troubleshooting, communicating with people of varying technical abilities and