IT Client Services Specialist I–II | Remote Options

Idaho Power Company; United States; Hybrid; USD 40,000 - 59,000; Full time

Job summary

Idaho Power Company in Boise, Idaho, seeks an IT Client Services Specialist I or II to join our Information Technology team. This role provides frontline technical support for employees, diagnosing and resolving incidents across hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices, while delivering strong customer service.

Based in downtown Boise, the position offers flexible schedules and up to 40% remote work.

Qualifications

• High school diploma or equivalent required; associates degree or technical IT certification preferred.
• Experience or familiarity with ITIL processes is a plus.
• Excellent verbal and written communication and customer service skills.
• Ability to multitask, analyze problems, and work with colleagues in a fast-paced IT environment.

Responsibilities

• Serve as the primary contact for employees seeking technical support.
• Diagnose, resolve, and manage incidents and service requests across hardware, software, OS, networks, and mobile devices.
• Document and categorize incidents, route to appropriate teams, and use remote tools to restore service quickly.

Skills

PC concepts

ITIL processes

Verbal communication

Written communication

Customer service

Multi-tasking

Education

High school diploma or equivalent

Associates degree or IT certification

Job description

Idaho Power Company in Boise, Idaho, seeks an IT Client Services Specialist I or II to join our Information Technology team. This role provides frontline technical support for employees, diagnosing and resolving incidents across hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices, while delivering strong customer service.

Based in downtown Boise, the position offers flexible schedules and up to 40% remote work.