IT Client Services Specialist I or II

Idaho Power Company; Boise (ID); Hybrid; USD 40,000 - 59,000; Full time

Job summary

Idaho Power Company in Boise, Idaho is seeking an IT Client Services Specialist I or II to join our Information Technology team. The role acts as the primary contact for employees needing technical support, diagnosing and resolving incidents across hardware, software, OS, networks, and mobile devices.

Remote work up to 40% is available. Ideal candidates will have strong communication, customer service, and problem-solving skills, plus 1–3 years' corporate IT support experience.

Qualifications

• High school diploma or equivalent.
• Associates degree or IT certification preferred; relevant work experience also considered.
• 1 year of technical support or customer service in a corporate environment.

Responsibilities

• Serve as primary point of contact for employees seeking technical support.
• Diagnose, resolve, and manage incidents and service requests.
• Document, categorize incidents, and use phone, email, and remote tools to restore service.
• May perform advanced troubleshooting and coordinate with second-level support per ITIL processes.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Associates degree or IT certification

Tools

Remote support tools

Knowledge base

Job description

**If you are a current Idaho Power employee, please apply through the Employee Portal.Application Deadline:09/23/2026 at 11:59 pm Mountain Time# of Positions:1Job Type:RegularJob End Date:Exemption Status:Non-ExemptPay Range:$28.64 - $43.11 HourlyMinimum Age Requirement:Job Description:Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Service Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.What does an IT Client Services Specialist I or II do for us?The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.A COMPETITIVE CANDIDATE WILL HAVEKnowledge of:PC concepts, principles, maintenance, and operationsPreferred:Working knowledge of ITIL processesSkills in:Effective verbal and written communication skillsExcellent customer serviceAbility to:Work with others professionally and courteouslyConvey ideas logically and professionallyAnalyze and diagnose technical problems using documentation, tools, and knowledge databaseMultitask effectively, remain detail oriented, and maintain composure in a fast-paced IT environmentMINIMUM REQUIREMENTSIT Client Services Specialist I:Education:High school diploma or equivalentPreferred:Associates degree or technical vocational certification specializing in information technology or equivalent work experienceExperience:1 year experience providing technical support or customer service via phone in a corporate enterprise environmentIT Client Services Specialist II:Education:Associates degree or technical vocational certification specializing in information technologyOREquivalent work experiencePreferred:Associates degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology fieldExperience:3 years of experience providing technical support via phone in a corporate enterprise environmentPHYSICAL REQUIREMENTSThis position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.Competencies:Adaptability, Building Customer Loyalty, Collaborating, Communication, Continuous Learning, Decision Making, Planning and Organizing, Stress Tolerance, Work Standards__________________________________Need Assistance Completing Your Application?Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: [phone] or Email: [e-mail] Power is an Equal Opportunity EmployerWe're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.