Entry Customer Service Representative

Idaho Power; United States; Hybrid; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Pension plan

Health savings account option

Life insurance

Job summary

Idaho Power is seeking a Customer Service Representative to join our Boise team. You will handle a high volume of calls, set up accounts, and resolve inquiries in a fast-paced, team-oriented environment. Training is provided, with a path toward a hybrid schedule once qualified.

A Monday–Friday schedule is typical, with on-site training in Boise and benefits including health, retirement, and life insurance. The role emphasizes customer service, problem solving, and clear communication, with

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or 2 years in a service-oriented environment; 2+ years in call-center or high-volume setting preferred.
• Spanish bilingual is a plus.

Responsibilities

• Handle a high volume of customer calls and address inquiries.
• Set up accounts and process movement requests.
• Resolve inquiries and maintain accurate account records.
• Assist with outages and collections as needed.

Skills

Customer service

Interpersonal communication

Multi-tasking

Typing

Basic math

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Microsoft Teams

OneNote

Job description

Join Our Team as a Customer Service Representative!

Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (401k employer‑match and a pension plan), life insurance, and more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in‑office days) when certain qualifications are met. Training will be held on‑site in Boise, Idaho.

Customer Service Representatives deliver exceptional service in a team‑oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer‑focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.

Required Knowledge, Skills, and Abilities

• Knowledge of:
  • Personal computer applications related to customer service system operation and requirements
  • Standard office software including Excel, Word, and Outlook
• Preferred Knowledge:
  • Microsoft Teams and OneNote
• Skills in:
  • Customer service
  • Interpersonal communication
  • Basic math, accounting, 10‑key, and typing
  • Multi‑tasking by listening, typing, and talking simultaneously
• Ability to:
  • Use good judgment in applying established guidelines to solve work problems
  • Maintain composure and deal effectively with a diverse customer base in stressful situations
  • Understand and carry out moderately complex written and oral instructions
  • Operate inbound or outbound phone system
  • Provide monitoring and guidance to less experienced members of the team
  • Deal effectively with customers and co‑workers
  • Practice a flexible approach in working with team members to develop a successful team
• Preferred: Adapt to the ever‑changing customer service environment

Minimum Requirements

• Education: High school diploma or GED
• Experience:
  • 1 year of experience in customer service OR 2 years in a service‑oriented environment
  • Preferred: 2 or more years of customer service‑related experience
  • Preferred: 2 or more years of customer service‑related experience in a call‑center or high‑volume service environment
  • Preferred: Spanish bilingual

Physical Requirements

This position requires working at a desk/computer for extended periods of time, using office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management.

Additional Requirements

Traditional schedules will include an eight‑hour rotating schedule between the hours of 7:30am – 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non‑traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.

Competencies

• Adaptability
• Collaboration
• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Planning and Organizing
• Work Standards

Idaho Power is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H‑1B visa.